Technical Customer Service Advisor
2 days ago
**What’s in it for you?**
- A great salary of £24,000 per year.
- Excellent career prospects.
- Other company benefits.
- Free parking and onsite facilities.
- Friendly, professional working environment
**Your new role**:
- Offering high levels of customer service
- Logging end user customer and serial number details on CRM and registering warranties
- Liaising with customers regarding engineer appointments ,checking engineer availability and booking appointments
- Identifying spares items and taking payments over the phone
- Using technical reference files and User/Installation guides to answer queries from engineers, our dedicated retailers and end users
- Finding additional information from production engineers/quality team/warehouse team where required.
**What you’ll need to succeed**:
- Excellent PC skills are required
- Proven call handler experience or similar would be essentiaL
- You will be an excellent communicator with strong attention to detail.
- Must be confident and have excellent interpersonal skills
- Experience in a busy and pressurised environment would be advantageous
- **Telford**:
- **£24,000**:
- **Permanent - Full Time**:
- **8:30am - 5:00pm**
**Interested?**
For more information about this vacancy, please call Abbie Ewing on at Proactive Personnel Telford.
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