Customer Service Advisor

2 days ago

Telford, United Kingdom Orbit Full time

**Customer Service Advisor, Telford**

**Benefits**
- Salary: from **£24,091** based on experience (40 hrs week).
- Shifts: Monday to Friday 8am - 8pm and Saturdays 8am - 4pm, including Bank Holidays.
- Summer and Christmas Parties..plus Seasonal fun events
- Mandatory annual salary review.
- Company funded Health & Wellbeing Initiatives.
- 31 days holiday (pro rata) - including all bank holidays.
- Location: Telford - TF3 4NT**Orbit Credit Services** provide a range of **debt services** to our **water clients** to help resolve their customers problems. We have over 300 people working with us, with offices in Malton & Telford.

Orbit are based in the town centre around a 15-minute walk away from the train station and 10-minute walk to the main bus station.

Orbit on the lookout for **Customer Service Advisor / Call Centre Agent** to join our team in Telford, starting on **28th October 2024.**We are looking for team players who match our enthusiasm, work ethic and our outlook to 5-star customer service.

Are you working in **Retail** or **Care**? Even a recent **college leaver** looking to kickstart your career in Customer Service? OR... Are you experienced in Customer Service and looking for a new exciting and rewarding customer-driven role to develop in?
- As a **Customer Service Advisor / Call Centre Agent** at Orbit Credit Services you will be supporting customers to achieve financial wellbeing.
- We have a dedicated Training team, supporting you in small training teams over your 4 weeks Induction. Once qualified, your exciting career step in role is fully structured with your new team members and leader.
- Engaging customers on inbound and outbound calls providing exceptional customer service to financial stability.
- Confidently handling calls where you will support potentially vulnerable customers to deliver solutions with care and empathy.

**-**

Once you have completed our excellent 4 weeks training, you will move onto our weekly shift patterns to support our customers when they need us.

You have the option of a **37.5 or 40 hour per week contract** with shift patterns that will depend on the client.
- Diversity and inclusion_ _are very important to us at Orbit and we value diverse talent within our business. We want everyone to be themselves at work and encourage a culture that includes everyone._

CCATEL

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