Business Response Resilience Lead

**Date live**:
18/06/2025
**Business Area**:
Global Security
**Area of Expertise**:
Risk and Quantitative Analytics
**Contract**:
Permanent
**Reference Code**:
JR-0000055353
In Risk Barclays develops, recommends, and implements controls and cost-effective approaches to minimise Barclay's risks, identifies and analyses potential sources of loss to minimise risk and estimate the potential financial consequences of an occurring loss.
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Join us at Barclays as a Business Response Resilience Lead, where you’ll shape and drive a best-in-class resilience strategy and operational recovery framework. You'll help ensure the bank can swiftly respond to disruptions and protect what matters most—our customers, clients, colleagues, and the market.
To be successful as a Business Response Resilience Lead should have experience with:

- Deep business knowledge and experience of 1-2 business areas.
- Experience of Operational Resilience with working knowledge of governance and reporting within a controls and framework environment
- Exceptional stakeholder management skills, with proven ability to build a network and form strong relationships to influence and facilitate business decisions

**Some other highly valued skills may include**:

- Broad knowledge of industry practices relevant to Business Response planning and Operational Resilience
- Clear and impactful communication and presentation skills
- Strong analytical/problem solving mind set with the ability and willingness to manage issues hands-on in a high-pressure environment

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills
This role is based in Knutsford/Glasgow
Purpose of the role
To develop, implement, and maintain an effective resilience strategy and Operational Recovery Planning and Incident Management framework aligned to industry leading standards and controls and regulatory expectations, to enable the bank to respond and recover important business services to severe but plausible scenarios, and minimise the impact to customers, clients, colleagues and the wider market.
Accountabilities
Socialisation and implementation of the resilience strategy and underpinning framework across the firm (e.g. SMRs and delegates, business / function resilience role owners and all colleagues), ensuring complaince to the standard and controls.
Development and enhancement of the resilience, crisis and incident management framework to uplift recovery and response capabilities to ensure Important Business Services can continue to operate during disruption events to minimise the impact on customers, clients and the market.
Operational Recovery Planning and Security Incident Management planning standards and controls enhancement according to industry practice, emerging threats and regulatory requirements.
Provide oversight to the business and technology recovery capability improvements, and uplifts to third-party (suppliers and Financial Market Infrastructure) recovery capabilities to enable Important Business Services to remain within or mitigate impact tolerance thresholds.
Communication of the firm’s / business’ resilience position (risks and remediation) through clear and transparent scorecards / dashboards to enable effective investment decisions to the Board and Executive Committees, Control Forums and business stakeholders.
Enhancement of resilience, crisis management and incident response and recovery capability through sophisticated, regular and adequate testing coverage to demonstrate Important Business Services’ ability to recover within impact tolerance for a severe but plausible scenario.
Assurance that services and products are built resiliently by the business through the change management process (NAPAs, DRAs, material change process).
Continually remain abreast of resilience and crisis and incident management developments, regulatory policy requirements and the emerging landscape.
Mitigation of the impact of unexpected incidents by identifying, responding to and enabling the resolution of events that threaten the services, operations, infrastructure, colleagues and clients of the bank.
Documentation and analysis of past prioritised incident details, the steps to resolution and the lessons learnt to support the identification and implementation of preventative measures and process improvements.
Vice President Expectations
To contribute or set strategy, drive requirements and make recommendations for change. Plan resources, budgets, and policies; manage and maintain policies/ processes; deliver continuous improvements and escalate breaches of policies/procedures..
If managing a team, they define jobs and responsibilities, planning for the department’s future needs and operations, counselling employees on performance and contributing to employee pay decisions/changes. They