Payments Industry Sector Resilience Lead

**Person Specification**

Conduct, compliance and professionalism: The ability to align with the Barclays Way - the Code of Conduct for the firm - meeting the expected values and behaviours governing all aspects of colleagues' working relationships with all stakeholders. Change leadership: The ability to inspire, coach and empower others to deliver on a shared vision and outcomes for transformational change: leading by example and building strong relationships. Business case management: The ability to identify, define, consolidate and document for approval the fundamental components of a change initiative (outcomes, benefits, risks, assumptions, dependencies, workforce and financials) as part of a commercially viable Business Case. This is used to validate the funding allocation for an initiative, setting a baseline, managed under appropriate change control, against which ongoing execution success is measured. This includes identifying and taking corrective action to manage within known constraints (time / resource / regulation). Resource management: This is the ability to develop, implement and update demand plans for initiative resources (i.e. the workforce, products and services required to deliver the agreed outcomes). Financial management: The ability to input into the relevant financial planning processes, agreeing budgets for change initiatives before developing a granular view of costs versus agreed outcomes and timings. This includes being cost / value aware, tracking costs versus budget, reforecasting when necessary, explaining variances and identifying risks. Risk and issue management: The ability to identify and monitor risks and issues, to plan and implement appropriate responses for mitigation or resolution, including escalations. At initiative level, this includes monitoring assumptions and dependencies. Outcomes and benefits management: The ability to identify, define, evaluate, plan, track and realise the outcomes and benefits of change initiatives. This includes determining a realistic assessment of what is achievable by when along with the links and dependencies; defining the key metrics / measures associated with benefits and outcomes; linking organizational value back to initiative outputs; defining how benefits will continue to be achieved in BAU beyond initiative closure. Business Readiness Planning: The ability to describe the steps needed to ensure any change delivered by an initiative is implemented successfully and effectively by the impacted business or service area. This includes defining a Business Readiness Plan, ensuring that any steps that need to be considered are identified and actioned appropriately. Effective business readiness planning is dependent on identifying and managing stakeholders to fully understand the impacts of the change to their business/service. Governance and reporting: The ability to establish and operate a governance model that defines clear roles, responsibilities and accountabilities for oversight of the execution of change initiatives. This includes honest/ transparent assessment of initiative status; the ability to escalate appropriately to resolve any risks or issues; the preparation of relevant reporting and initiative documentation for stakeholder review such as status reports, outcome roadmaps and programme interdependencies. Reviews and assurance: The ability to effectively monitor and continuously improve both the processes and the outcomes of change initiatives. This will typically incorporate 'lessons learnt' reviews at appropriate points, assessing the quality of outcomes and the processes followed to achieve them.

**Essential Skills/Basic Qualifications**:

- A proven track record of successfully delivering Payments initiatives
- Stakeholder and communications management: The ability to effectively communicate with, influence and manage stakeholders at all levels, taking account of their levels of influence and interest. This includes identifying, addressing and resolving differences between individuals and/or interest groups, using suitable channels for achieving clear outcomes, consensus and conflict resolution.
- Team Participation and development: The ability to be an effective part of a team, setting the standards for performance and participating in a culture of development.

**Desirable skills/Preferred Qualifications**:

- Practical experience of a change management methodology
- Attention to detail and quality assurance performance

**Purpose of the role**

To manage change projects that help the organisation achieve its strategic objectives, while ensuring that projects are delivered on time, within budget, in control and in compliance with regulatory requirements and internal policies and procedures.

**Accountabilities**
- Management of change projects within the organisation, ensuring that they are delivered on time, within scope, budget, and to the required quality standards.
- Development and management of project plans th