Customer Service Centre Advisor
3 days ago
**Customer Service Centre Advisor - Abbot House - Bury St Edmunds**
We are looking for individuals who enjoy problem solving and are passionate about customer service. You will work as part of the Cellar Service team and play a crucial role in our customers being served excellent quality beer all over the UK Our Team areresponsible for supporting the sales teams and customers with the servicing of dispense equipment in pubs, taking calls from pub teams and providing advice (full training provided) and allocating engineers to enable them to serve draught beers, ciders andcask ales at the best possible quality.
This is a full time position with core hours being Monday to Friday 08:30 - 16:45 with rota shifts to cover the hours of the department which are 08:30 - 20:00 Monday to Saturday and 09:00 - 15:00 on Sunday Approx 1 Saturday shift every 6 weeks and 1 Sundayshift every 13 weeks on average (for which either time of in lieu or x1.5 rate of pay is paid dependent on the shift) as well as a week of 12:00 - 20:00 approx every 13 weeks.
**The Role**:
- Speaking to customers on the phone, who need assistance with their drinks dispense equipment, determine if diagnostic help can be given over the phone to fix the problem straight away or whether a visit from a specialist technician needs to be booked.
- Logging calls and following up on diagnosed calls to ensure great customer service is always given.
- Allocating work to the technicians according to area and agreed timescales to ensure Service work is completed by the expected date.
**About You.**:
- No previous experience needed, though a background in hospitality and customer service would be advantageous.
- You will be approachable, helpful, and eager to provide a high level of customer service.
- You will be enthusiastic, confident and unflappable, with excellent verbal communication skills.
- You will be able to effectively use a computer during real-time conversations with customers.
**Who are we?**
At Greene King we are proud to be the country's leading pub retailer and brewer, running over 3000 pubs, restaurants and hotels in towns, villages and high streets across the England, Wales & Scotland.
**What's it like to work with us?**
It's our people that make us an incredible place to work. We have been through some changes, everything we do is underpinned by giving our teams the freedom to be themselves and own their success.
**We care** about embracing individuality and each other - Our pubs, Our environment, Our community and Our customers are the heart of Our Greene King.
**We take ownership** and give freedom to succeed - You will make great things happen and own the outcome, we encourage you to embrace and unleash your potential by thinking differently and doing the right thing.
**We win, learn and celebrate together** - Be ready to learn to learn from your mistakes but also to win and celebrate success as an individual and with your team
**What you can expect from us ?**
- Competitive salary and pension contribution scheme
- Private medical insurance
- Up to 33% discount across all our sites for you and your friends and family
- 33 days holiday (including bank holidays) and the opportunity to buy additional days.
- Free onsite parking
- An employee advice and guidance service and the healthcare service, Best Doctors.
- As one of the industry's leading apprenticeship providers, we can offer training and development at any stage of your career, whatever step you decide to take
If this sounds like it could be you, then please apply
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