Customer Outreach Advisor
4 days ago
Customer Outreach Advisor
Near Bury St Edmunds
£25,000 - £28,000 DOE (plus OTE)
Monday - Friday (with rotation work for weekends)
On behalf of our client based near Bury St Edmunds, we are seeking a Customer Outreach Advisor to join a busy and supportive team. This full-time role involves handling inbound enquiries, booking appointments, and maintaining accurate records. Previous experience in a customer service or call centre environment is highly desirable, and confidence using CRM systems would be beneficial.
Full training will be provided.
Due to the location, access to your own transport is essential.
Main Duties:
Respond to inbound customer enquiries with professionalism and warmth
Manage requests for product information and schedule follow-up appointments
Maintain accurate records using internal systems and databases
Coordinate with field representatives to ensure smooth appointment logistics
Deliver excellent service without outbound cold calling
Support broader team goals and contribute to a positive call centre environment
Key Skills:
Clear and confident telephone communication
Strong organisational and multitasking abilities
Familiarity with CRM or data entry systems
Positive attitude and self-motivation
Ability to work flexibly, including occasional weekends
Team-oriented mindset with a focus on customer satisfaction
If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)
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