Customer Service Advisor

1 week ago


Bury St Edmunds, United Kingdom BU-UK Infrastructure Full time

At BUUK Infrastructure, our vision is to be the leading utility partner to accelerate the UK towards net zero for all our customers. Our group of companies has been the major drive for change and innovation over 30 years.

We provide a supportive environment that is committed to enabling our people to be the best - ensuring they feel proud to be themselves and part of BUUK Infrastructure.

GTC, who are part of the BUUK Infrastructure Group, are looking for a Customer Services Advisor in the New Connections Team who would like to help us reach our mission to “earn customer loyalty and drive business growth by providing consistently excellent service”.

**As the Customer Services Advisor - New Connections your key responsibilities are**
- Updating internal and external databases to ensure records are kept up to date
- Handling external calls from customers in line with service level agreements to ensure excellent customer service
- Managing mailboxes and any queries contained within
- Escalating and delegating where appropriate to achieve best outcomes
- Providing accurate and efficient work within the department

**About you**
- Good attention to detail and accurate data entry skills
- Evidence of providing excellent customer service
- Ability to multi-task and work under pressure
- Excellent communication skills at all levels

**What can you expect from us**
- At least the cost of living pay increase every year
- Company pension contributions up to 10% if employees contribute 5%
- 33 days holiday including bank holidays with the ability to purchase an additional 10
- Enhanced maternity, paternity and adoption pay
- £750 net of tax to refer friends and family
- Hybrid working for eligible roles
- Development opportunities to reach your career aspirations

BUUK has an award-winning culture. We care about your wellbeing and safety as we all deserve the right to go home safe, every day. We are proud to be an equal opportunity employer, we respect each other and advocate for equity, diversity and inclusion in all we do. Please ask us about flexible working options.

For more information please contact our resourcing team on 01359 308260.

**Job Types**: Full-time, Permanent

Pay: From £23,981.00 per year

**Benefits**:

- Additional leave
- Company pension
- Free parking
- On-site parking
- Referral programme
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person

Reference ID: GTC1039421



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