Support Housing Advisor

We own and manage c.7,000 homes in the east of England, working closely with other agencies and stakeholders within our communities.

It’s a really exciting time to join us. We’ve recently launched our new corporate plan which sets out what we want to achieve over the next 5 years, with new strategies to support our ambitions. These build on the good foundations we have in place in being a customer-centric organisation, investing in our existing homes - including our zero-carbon journey - as well as building new homes.

We’ve also concluded a review of how we work in the future, with options around home and office flexible working, as well as a generous annual leave allowance and other benefits.

We have an exciting opportunity for a Supported Housing Advisor to join our Supported Housing team. In this job you will identify support that our tenants may need to improve and support them in their own homes. This may be by assessing needs, creating support plans and referring and signposting to internal and external services as required or simply signposting or administering financial support as part of our support fund policy.This is a fantastic opportunity for someone who really wants to make a difference with the work that will be doing.

**Travel requirements**:Visits to tenant properties and sheltered schemes / supported accommodation, as well various locations for external meetings and training.

**Requirements**:
**Outline of key responsibilities**:

- Provide support and advice to tenants and customers as necessary across all contact channels, forging links with external statutory and voluntary agencies to access services to preserve independent living.
- Complete support plans / PEEPs and review at agreed timescales, including early review if there is a significant event which indicates it is necessary. Ensure this information is recorded appropriately and shared with the tenant/ customer.
- Carry out fire safety or other checks and ensure tenants are fully aware of all procedures in the event of a fire and responding to emergency calls/enquiries when on duty.
- To be a presence at schemes (general needs and independent living) on a peripatetic basis to promote and support independence, signposting and referring for additional support as required.
- Cross teamwork, referral and support - working with the tenancy & estates, allocations and income teams to identify alternative solutions and signposting for tenants.

**We are looking for someone who**:

- Experience of working in support services either with a voluntary or statutory organisation
- Knowledge of physical, psychological and social needs and how these can be supported
- Basic Health & Safety knowledge
- Familiar with Microsoft resources and ability to learn internal systems.
- Proactive approach and ability to use own initiative, work part of a team and maintain excellent communication at all times.

**Benefits**

**In return, we are offering...**
- **An annual salary of £24,447.05 plus a car user allowance of £1,545.**:

- We are committed to providing a healthy work-life balance for employees and their families, as such we operate full hybrid working conditions from home and our office in Bury St Edmunds. As this role is tenant facing we do ask you are commutable
- Flexible working around a 37-hour week
- Annual Leave - 28 days per year, (plus bank holidays) increasing to 32 days when you reach your 3rd year with us. To give greater flexibility around your holidays you can also buy, sell or carry over up to 5 days of annual leave each year
- Pension - between 5% - 10% dependant on individual contribution
- Life assurance - a payment of X3 your salary.
- Annual Flu Jab - provided each winter to all employees.
- Competitive medical cashback plan