Customer Focus Coordinator

2 days ago


Lutterworth, United Kingdom Omega Resource Group Limited Full time

**Job Title: Customer Focus Coordinator**

**Location: Lutterworth (Hybrid role)**

**Pay Range/details: Up to £25,750 DOE**

**Contract Type: 7 Month Fixed Term Contract**

One of Britain’s biggest listed food companies, employing over 4,000 colleagues at 15 manufacturing sites and offices up and down the country.

Many of our brands have been part of UK life for more than a century and you’ll find them in 94% of British households.

An opportunity has arisen for Customer Focus Coordinator to manage the day-to-day processing of customer accounts, with pro-active communication both internally & externally.

This person will also be building collaborative relationships with the customer’s supply chain contacts which will be key to the success of this role.

**Key Responsibilities - Customer Focus Coordinator
- Effectively analyse orders, including identifying demand fluctuation.
- Regular liaison with stock team and bakery schedulers on availability of stock.
- Pro-actively notify customers on order shorts and any other order queries and concerns.
- Develop effective, collaborative relationships with customer to agree on their data and support requirements.
- Active daily management of “promotions” and daily order trackers.
- Investigate ‘root cause’ reasons for shorts and report that to the customer.
- Be aware of transport running schedule and ensure effective communications with transport and other internal functions including bakeries.

**Qualifications & Requirements - Customer Focus Coordinator
- Previous experience working with customers in a logistics/supply chain administration role.
- Flexibility on working hours essential as potential weekend working.
- Working knowledge of Microsoft Office.
- SAP knowledge would be advantageous.
- Strong communication and customer service skills.
- Experience within a fast-paced environment beneficial.
- Strong analytical skills, ideally with some report writing experience.

**What we can offer - Customer Focus Coordinator
- Up to 7.5% pension
- Life Assurance
- Full training with a mixture of online and in-house
- Access to a unique employee discount scheme, including access to hundreds of nationwide retailers

**For more information on this role, please contact Michael Farrell on or send a copy of your CV to**

Omega Resource Group is acting as an Employment Agency in relation to this vacancy.

Omega Resource Group is an employment agency specialising in opportunities at all levels within the Engineering, Aerospace, Automotive, Electronics, Defence, Scientific, Oil & Gas, Construction and Manufacturing sectors.

Omega Resource Group is acting as an Employment Business in relation to this vacancy.



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