Fertility Centre Receptionist/administrator

2 weeks ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

This is an exciting opportunity to join the Fertility Service as Receptionist and Administrator to the team. We are looking for an enthusiastic and friendly team member to provide a high quality reception and administration function and as such, will need to be able to communicate well with patients and their relatives, the general public and a wide range of multi-professional staff, internal and external to the Trust.

This can be a busy role and the postholder will need to manage competing demands, whilst ensuring the need to provide a sensitive, mature and compassionate service to patients/relatives accessing the fertility service.

To provide the administration and reception role within the fertility unit at Salisbury NHS Foundation Trust (SFT). To assist with the effective throughput of patients within the department and always maintain the highest standard of care. As the receptionist for the service, the post holder will be the initial point of face-to-face contact for service users and staff external to the department. They will take incoming calls in to the service and signpost and direct patients accordingly.

The reception role will undertake identity checks on patients attending and be involved in taking payments from patients when necessary. The post holder will be working with medical, nursing, laboratory, and administration staff, directly involved with the care of patients.

The post holder will also be responsible for information gathering and inputting into patient records via the computer systems. They will also undertake audiotyping requirements.

Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.

We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.

We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.

Please see attached Job description and person specification for full details of roles and responsibilities.

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