Fertility Centre Administration Team Supervisor

2 weeks ago

Salisbury, United Kingdom Salisbury NHS Foundation Trust Full time

Salisbury Fertility Centre is based within Salisbury NHS Foundation Trust. We are looking to recruit a friendly and reliable Administration Supervisor to join our team. As the Administration Supervisor for our Fertility Service, you will be responsible for the management of appointment bookings & waiting lists, you will deal with general admin duties of the office and the submission of funding checks.
You will need to have excellent communications skills and be able to work in a calm, logical and methodical way. You must be able to multi-task - dealing with frequent interruptions, whilst always maintaining patient confidentiality. You must be confident, diplomatic and able to work in a busy environment with a pleasant and caring disposition. You will be required to have outstanding customer care skills.
To work as part of the fertility team providing safe and effective care to all service users as a Administration team supervisor. The role is to provide full comprehensive administrative support to the fertility service, completing a variety of tasks with daily patient contact on the telephone and within the centre. The role requires effective communication skills making sure patients have the best possible experience as they embark on their fertility journey. The role ensures service objectives are achieved and the financial, activity and performance targets for the service are met.
Salisbury NHS Foundation Trust (SFT) is an innovative hospital with a proud heritage and over 250 years of experience behind us. Here we’re driven to deliver an outstanding experience for everyone and have been well regarded for the quality of care and treatment we continue to provide for our patients and also our staff.
We are an acute Trust, rated “Good” by the CQC, with a track record of high performance providing regional and super regional specialist services such as: Burns, Plastics & Reconstructive Surgery, Wessex Regional Genetics Laboratory, Wessex Rehabilitation, Spires Cleft Centre and the Duke of Cornwall Spinal Treatment Centre. We have about 470 beds and employ over 4000 staff.
We support flexible working and will consider requests taking into account the needs of the service. We think working here is pretty rewarding. You can access a range of NHS discounts, receive a minimum of 35 days paid holiday (pro rata), and we offer a generous pension scheme. On-site benefits include car parking (fee applies), leisure centre, day nursery and holiday play scheme.
Please see attached Job description and person specification for full details of roles and responsibilities.

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