Waiter, Room Service

Gleneagles Hotel, PH3 1NF, Auchterarder

**Come and join us...**
- As one of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking an attentive, self-motivated and passionate
**Waiter** to join our In Room Dining team.
- At Gleneagles we are an award-winning Food & Beverage team, with our offering spanning nine different departments. From a casual café to luxury fine-dining laden with theatre, we aim to offer our guests an unrivalled experience. We embody the one team approach, full of knowledge and passion we strive for excellence in all that we do.

Our In Room Dining team seamlessly delivers food & beverage to our 232 bedroom hotel 24 hours a day. They take care of all our guests in room dining needs, operating from their own kitchen and coordinating with more specialised kitchens within the hotel to exceed guest expectations. Our food and beverage teams embody the one team approach, full of knowledge and passion we strive for excellence in all that we do.

As an inclusive employer, we’re also open to having a conversation with you around flexible working.
- Location; Auchterarder, just off the A9. Gleneagles is also within easy reach of a number of Scottish towns and cities: Edinburgh City Centre (1hr), Glasgow or Dundee (50mins), Stirling and Perth (25mins).

We are proud to pay the Real Living Wage for every role across the estate.

**Here's a bit more detail on what we see you doing in this role**:

- Taking pride in coordinating and serving wonderful food and drinks to our guests in their rooms with warmth, professionalism and a helpful approach
- As well as In Room dining offerings, you’ll also provide a picnic service for our guests to enjoy luxury dining across the estate or whilst they're enjoying one of our many country pursuits available within our Glorious Playground
- You’ll help create memorable moments through organising and setting up hotel amenities and third-party gifts for guests arriving into their room; there's lots of multitasking involved
- Playing a significant part in making sure our In Room Dining experience runs without a hitch, and our service is smooth to each and every guest
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay with us 5 star in every way

**The kind of person we're looking for**:

- Ideally you have previous waiter and customer service experience, however having a great attitude is essential
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- An early bird some days and a night owl others, you’ll be working flexibly during the week and weekends
- You want to be the best and work with the best, learning from the experts in our team and sharing your knowledge with us, always with an organised approach and a determination to exceed guest expectation
- A highly sociable individual, both towards the guests you’re looking after and your fellow colleagues; you also have a high level of resilience and the ability to deal with fast-paced environments
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- The on target earnings for this role is £24940 / annual salary, comprising of a base salary of £20,280 (based on a 39 hour contract) and a qualified estimate of £4,660 in anticipated tronc/gratuities
- You’ll be paid every hour worked
- We offer a range of contracted hours to suit you
- Our colleagues working on average 39hrs per week assume an additional £400+ per month in gratuities.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
**Time to let your hair down**
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum

**Treats in your pocket**
- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme

**Be out guest**
- Stay with us as a guest at Gleneagles for 2 ni