Waiter

Gleneagles Hotel, PH3 1NF, Auchterarder

**Come and join us...**
- As one of Scotland’s finest and most iconic 5-star hotels and country estates, we are currently seeking attentive, confident and motivated
**Waiters **to join our Food & Beverage team.

At Gleneagles we have an award-winning Food & Beverage offering and team that spans nine different departments. From a casual café to luxury fine-dining laden with theatre, we look to offer our guests an unrivalled experience. Our food and beverage team embody the one team approach, full of knowledge and passion we strive for excellence in all that we do.

We have a verity of working hours across our different outlets; full-time and part-time opportunities.

As an inclusive employer, we’re also open to having a conversation with you around flexible working.
- We are proud to pay the Real Living Wage for every role across the estate.

**Here's a bit more detail on what we see you doing in this role**:

- Delivering warm and memorable experiences for all guests enjoying our food & beverage offerings
- Welcoming guests, taking orders, and delivering their choices will be your main daily focus
- Attending to any guest queries and enquiries in a caring and helpful manner, and with a commitment to solve any issue in a positive way
- You’ll maintain the highest standards of service, room preparation and presentation throughout the restaurant you’ll work in
- Playing a significant part in making sure service is smooth and memorable moments are created
- You’ll take a keen interest in the operation and personal development, suggesting ways of increasing quality of service
- You’ll be proficiently up selling and encouraging other team members to do the same at every opportunity
- Interacting with our guests, always warm, professional, helpful and doing everything you can to exceed their expectations; playing your part in making their stay 5 star in every way

**The kind of person we're looking for**:

- Ideally you have previous waiter and customer service experience, however having a great attitude is essential
- You have a keen eye for detail, an organised approach and willingness to exceed guest expectation
- Your perspective and approach are always fresh; no matter how many times an issue has been presented to you, to your guest it’s the first time
- An early bird some days and a night owl others; working flexibly during the week and weekends
- You want to be the best and work with the best; learning from the experts in our team and sharing your knowledge with us
- You have a high level of resilience and the ability to deal with fast-paced environments is essential
- Highly motivated and possessing an immense sense of pride in your work; you're passionate about delivering the high standards for our guests in line with the Gleneagles brand
- You have a positive “can do” attitude to solving problems in a professional and courteous manner
- A strong team player with great communication skills and an enthusiastic approach; you're well organised and punctual with an eagle eye for detail
- You want to be part of a team that works hard, supports each other and above all has fun along the way

**What’s in it for you**:

- The on target earning potential for this role is £12.40 / hour, compromising of a base rate of £10.00 and the expectation of around £2.40 per hour additional in gratuities.
- You’ll be paid every hour worked
- We offer a range of contracted hours to suit you
- Our colleagues working on average 39hrs per week assume an additional £400+ per month in gratuities.

As a member of the Gleneagles team, you will also enjoy a fantastic range of perks, benefits and rewards including:
**Time to let your hair down**
- 30 days holiday (including bank holidays) that increases with service
- Seasonal parties and local social events
- 50% discount on Food & Beverage, Country Pursuits, Spa and Hair Salon (Mon-Thurs) and the Golf Driving Range
- Golf Membership (with access to all 3 championship courses) for £50.00 per annum

**Treats in your pocket**
- Personal membership to Perkbox, an employee perk platform offering a huge variety of retail discounts, a free Café Nero each week, and a cinema ticket each month, with our compliments.
- Free ‘pay day’ lunch and monthly drinks offers
- A generous ‘refer a friend’ scheme

**Be out guest**
- Stay with us as a guest at Gleneagles for 2 nights per year at £65.00 per room B&B per night
- Friends & Family rate of £95.00 B&B per night
- Make a holiday of it with Hoxton Hotels in London, Paris, Amsterdam, Rome, NY, Chicago and LA for just £45 per room, per night
- Subsidised, single occupancy, en-suite accommodation available on our estate

**Investment in your development and wellbeing**
- Life Insurance
- Employee Assistance Programme, offering support and confidential advice for you and your family when you need it most
- Ongoing investment in your personal development with access to inter