Customer Success Executive
1 week ago
Salary:
- £25,200-£31,800- Location:
- Cambridge, Coventry, Gateshead- Country:
- UK- Business Unit:
- UK Education- Vacancy Type:
- Permanent- Closing Date:
- 1 September 2025
**Meet the recruiter**:
Marco Rhobenn Caspillan
**Salary**: £25,200-£31,800
Location: Cambridge, Coventry, Gateshead (at least 2 days per week in the office)
Contract: Permanent. Full time 35 hours per week.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
**About the role**
**You'll work with the Customer Success Manager to support driving and delivering improvements to our customer journey, and you'll work directly with customers to make sure they have a great experience with us. In short, you will help to make it easy for our customers to use our products and services, driving innovation to meet the changing needs of our customers. Some of the key activities and accountabilities will be:
- Identify and proactively resolve customer pain points through process reviews, customer feedback reviews, and data analysis.
- Maintain a deep understanding of our customers and how they use our products, advocating for them and representing the voice of the customer internally.
**About you**
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
**Rewards and benefits**
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
- Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements._
**Why join us**
- Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe - for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration._
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