Strategy and Insight Lead

2 days ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as a Strategy and Insight Lead
- This is a new role where you’ll have the chance to support the goals that look to the future and understand what the big ticket items on the horizon are as Customer Propositions & Delivery (CP&D) transforms into an Agile, goal and journey lead organisation
- This key role will see you supporting all aspects of strategy and intelligence activities to help articulate and inform the business strategy aligned to our overall strategy and purpose
- In return, you’ll enjoy lots of exposure to our senior stakeholders including executive committees

**What you'll do**:
As a Strategy and Insight Lead, you’ll be contributing to the achievement of the business area's goals by ensuring appropriate and clear strategy. You’ll be helping to provide strategic analysis, customer insights and market context to support the development of the business strategy while making sure that best in class approaches and lessons learned are built into the business strategy.

Your other key responsibilities will include:

- Working with the function, businesses and relevant support and control functions to help develop robust strategies, plans and projects
- Helping to deliver the customer experience strategy across the business
- Monitoring and analysing organisational and customer facing business performance, competitor activity, new business opportunities and emerging trends
- Contributing to developing a deep understanding of relevant issues, collaborating across the business to identify key areas informed by customer insights and market dynamics
- Building strong relationships with Customer Business, NatWest market research, internal economic and other relevant One Bank teams to understand relevant customer trends and market forces affecting NatWest commercial & institutional customers
- Commissions and leading relevant bespoke research to inform strategic direction

**The skills you'll need**:
You’ll already have experience of business strategy within a financial services environment or from strategy consulting experience. We’ll need you to bring a comprehensive understanding of the relevant sector, including a broad understanding of the current and future risks and issues facing the business.

On top of this, you’ll need:

- Knowledge of the current and future needs and behaviours of non-personal customers, coupled with a good awareness of the supporting structures and products
- Excellent communication skills with the ability to work with a range of senior stakeholders and influence and challenge constructively
- The ability to convey complex information and ideas clearly to build understanding and support
- Expertise in strategic and analytical thinking

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