Income Collection Advisor

**VACANCY: Income Collection Advisor - Full Time, Permanent**
**Salary: £25,136.00**
**Location - 350 Bournville Lane Birmingham B30 1QY**
There is an exciting opportunity to join our Income Services Team as an Income Collection Advisor at Bournville Village Trust. We pride ourselves on taking a support first approach to income and rent collection, we aim to develop relationships with our residents and take a balanced approach to enforcement. You will be joining a driven and proactive team, who are focussed on delivering great customer service, the team are friendly and passionate about what we do.
The Team is responsible for the income collection of our Housing stock, looking to recover debt through prevention, early intervention, and effective arrears recovery strategies. You will play a significant role in assisting our Income Officers to support residents through the cost-of-living crisis, working closely with residents in problem solving, support and negotiation.
In being part of Bournville Village Trust and our new Neighbourhoods Team, you will play an integral part in improving the lives of our residents and help us in achieving our mission of creating and sustaining communities where people can thrive.
**Background**
Creating and sustaining communities where people can thrive is our mission and is based on the principles and legacy of our founder, George Cadbury. We are inspired by his legacy, but not afraid to be bold and innovative to meet the needs of people today and in the future.
We provide a diverse and comprehensive range of services to communities in Birmingham and Telford. We own and manage some 4,000 properties, and have significant estate management, commercial and agricultural portfolios. As a community-based organisation we work in partnership with all our stakeholders to support the achievement of our mission.
Over recent years we have been going through significant transformational change to build our organisational strength and embed our values. We are looking for talented people from a wide range of backgrounds, who are adaptable in an ever changing and exciting environment to join us
We aspire to having a diverse and inclusive workforce. To help achieve this, we offer job opportunities that are agile and centred on personal and professional development in an environment where well-being and work-life balance is a key part of our culture.
**Benefits**
At BVT we offer a comprehensive reward and benefits package to assist and support employees with everyday healthcare costs, savings towards leisure activities and planning for retirement.
These include:

- Basic 29 days holiday +8 statutory days.
- Flexible Working.
- A competitive employer contributed pension scheme of 10%
- Healthcare scheme which is free to all employees offering cashback towards optical, dental, therapy treatments, consultations and scans together with counselling sessions and a 24 hour helpline
- Savings on leisure activities with Trust Treats, offering discounted products and services both online and on the high street. You can make savings on your everyday shopping, holidays and insurance.
- Enhanced maternity, paternity, adoption and shared parental leave
- Extensive support towards learning and development ensuring that all staff are offered opportunities to develop their skills and careers.
- Life assurance 4x annual salary.

**Job Profile**
You will be a positive ambassador for BVT and the services that we provide, ensuring you work with both internal and external partners to deliver excellent services to our customers.
You will take a supportive role to our team of Income Officers, supporting them where necessary. You will also have your own portfolio, being responsible for the collection of our estates charges, lower level arrears and former tenant arrears.
You will deal with a variety of customer from different backgrounds. It is important that you have the skills and empathy to identify those who require additional assistance from our Money Advice Team.
You will be values driven and focused on delivering great services.
We want people who are just as passionate about our values of partnership, fairness, quality, integrity and innovation as we are.
As an Income Officer you will bring the following key skills to the role:

- Have a dedicated approach to excellent customer service and going the extra mile.
- Ability to interact with a range of different stakeholders both (internal and external)
- Able to demonstrate sound judgement and tact when dealing with customers in a variety of situations.
- Understand the importance of recording information on internal systems and ensuring this is completed.
- Be highly organised and have the ability to manage a diverse and varied workload.
- Experience of working in an Arrears Management role.
- Ability to assess challenging situations and pursue an appropriate course of action (based on specified criteria).
- Be a team player and understand the importance of open