Shift Supervisor

Your new role
In the role of Shift Supervisor, you will report directly to a member of the Home Operations Leadership team and form an integral part of the warehouse management team.

Your primary objective is to deliver the DC plans and initiatives by effectively managing the warehouse operation team across all shift patterns, ensuring service and performance levels are achieved within operational objectives defined by the Warehouse Operations Manager. The role will require the individual to be people, performance and customer focused.

Responsible for:

- Delivering the shift plan within defined budgetary targets as agreed with the DC Manager
- Engaging and motivating the warehouse team to achieve or exceed KPI targets
- Maintaining Health and Safety, hygiene and security standards with the warehouse
- Promoting and delivering continuous improvement programs within the warehouse, e.g. product allocation, stock integrity, resource management, loading efficiency in line with DC plans.

What you'll be doing
- Ensure that labour costs in your department fall within budget as defined by the Warehouse Operations Manager
- Take corrective action to ensure that product damages, customer order shortages and pick errors are kept within agreed levels.
- Monitor productivity performance and agreed KPIs with the DC Manager and ensure targets are met or exceeded
- Investigate customer services issues as directed by the Planning and Liaison Manager and provide prompt feedback and suggestions on remedial actions to prevent similar issues
- Maintain all inventory management procedures related to the department you run in line with company guidelines, working in partnership with the Planning and Liaison Manager
- Ensure the department meets all Health & Safety requirements and direct reports are aware of their responsibilities.
- Ensure compliance to standard operating procedures
- Take responsibility for all areas of people management for direct reports including coaching, nurturing talent and motivating the team through effective leadership
- Provide feedback, coaching and guidance to colleagues in your area of responsibility

Knowledge of warehouse systems, functions and audit trails
Experience of working in an environment where there are standard operating procedures
Experience of managing disciplinary, performance and absence procedures
Organisation skills and the ability to plan, prioritise and manage own time
People management and leadership - ability to motivate and communicate effectively. Ability to cater style
dependent on the situation and resource employed.
Experience of leading health and safety, IOSH certified is preferred but not essential
Ability to challenge others on their methods of working and manage process adherence
Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)
Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.
Ability to effectively communicate issues and direction to colleagues and senior management.
Basic understanding of and willingness to learn and adopt professional and industry standards.

Work closely with management colleagues to drive efficiencies across the Distribution Centre promoting a culture of continuous improvement

The role is for you if...
- Experience; Minimum 3 years of experience in warehouse, distribution and supply chain in a supervisory role
- Knowledge of warehouse systems, functions and audit trails
- Experience of working in an environment where there are standard operating procedures
- Experience of managing disciplinary, performance and absence procedures
- Organisation skills and the ability to plan, prioritise and manage own time
- People management and leadership - ability to motivate and communicate effectively. Ability to cater style dependent on the situation and resource employed.
- Experience of leading health and safety, IOSH certified is preferred but not essential
- Ability to challenge others on their methods of working and manage process adherence
- Strong computer literacy: Microsoft Suite (Word, Excel, Access and PowerPoint)
- Ability to multi-task in a fast-paced environment, including working in a start-up atmosphere.
- Ability to effectively communicate issues and direction to colleagues and senior management.
- Basic understanding of and willingness to learn and adopt professional and industry standards.

The Sofa Delivery Company Benefits
- A competitive salary and a quarterly bonus based on delivering outstanding customer service to our customers.
- Fantastic Hours of work will be 8am - 5pm, any 5 days from 6 (no sunday working but rota on saturday of approx 1 in 4)
- 30% colleague + 15% friends & family discount across the Group (DFS, Sofology, Dwell)
- Access to a wide range of perks, including amazing retailer and days out discounts
- We offer colleagues a wide range of wellbeing support and services to help maintain a happy and healthy mind, body and life
- Fr