Team Administrator

We are looking for an experienced administrator to join our Twilight District Nursing Team.
This is a busy and varied role; you will be based within the Twilight District Nursing team in the borough of Bexley, providing administration support to the clinicians. You should have excellent communication skills, verbal, listening and written, as you will be liaising with clients, carers, GP’s and other professionals with regard to administrative duties.
Excellent organisation skills and the ability to prioritise work are essential, as you will be setting up and maintaining office processes and procedures and managing conflicting deadlines. You must be able to respond to urgent referrals and messages and booking appointments.
Experience of Microsoft Office packages, including Excel, is desirable.
Experience of using RIO or other patient information systems would be an advantage, although full training will be given to the successful applicants.
For further information, please contact Lorraine Manston on 020 8319 7111
Delivering an efficient, effective, administrative and clerical service for the District Nursing Service
To provide an administrative and clerical service to the District Nursing team, opening, sorting and distribution of post and any relevant correspondence
Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
To prepare information, for example, client files, letters, reports, in line with local policies and procedures
To collate, photocopy and distribute reports and other relevant information for GPs, internal and external agencies
To book appointments, meetings, rooms and interpreter services as required
To gather data as requested, for example activity data and statistics, providing punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
To provide an administrative and clerical service to the District Nursing team, opening, sorting and distribution of post and any relevant correspondence
Processing new referrals and information, recording appropriate data using Oxleas Rio system to its full functionality for the service
Preparation of information for example, client files, letters, reports, in line with local policies and procedures
To collate, photocopy and distribute reports and other relevant information for example, GPs, internal and external agencies
To book appointments, meetings, rooms and interpreter services as required
To collate agenda items, take minutes at team meetings and distribute information to team members as requested
To liaise with internal and external agencies on behalf of the team to facilitate the resolution problems related to equipment used by the team, for example computer, printer, photocopier, telephone internet access and so on as requested
To gather data as requested, for example activity data and statistics proving punctual and accurate information following departmental and local trust guidelines as required on a weekly, monthly and quarterly basis
To participate in the organisation and coordination of study days and training
To support the team lead to maintain records relating to study leave, sickness and annual leave submitting statistics on a monthly basis using Healthroster
Establish and maintain effective working relationships with clients, carers the general public and all other staff working internally and externally to the trust
To take account and act accordi