Contact Centre Representative

2 weeks ago


Banbury, United Kingdom TieTa UK Ltd Full time

The Role:
**Job Types**: Full-time, Permanent

Location: Hybrid, offices in Adderbury, Oxfordshire

**Salary**: £22,000.00 per year

The role involves speaking to clients, updating and maintaining their records, setting up payment plans and taking payments. Customer satisfaction is key therefore we are looking for individuals with excellent written and oral communication skills who remain calm under pressure. Applicants should ideally be familiar with FCA regulations and have previous experience in similar collections or utilities roles however previous experience customer service experience within a call centre environment would be considered.

Requirements of the Role:

- You must currently be residing within the UK.
- You must have previous Collections or Financial Services experience
- You must have a valid UK drivers license.
- Aged 18 or above.
- English speaking with good communication skills (verbal and written)
- Computer literate, with basic IT skills.
- Due to the nature of our contracts, a CRB check and credit check will be required once an offer has been accepted.

About TieTa:
We pride ourselves on the tailored approach we offer to every client and every campaign. We embrace the goals, culture and ambitions of our clients and take on their company values whilst always promoting our own company values of:
Trust
Integrity
Empowerment
Transparency
Adaptability

We aim to be a first-rate employer for our staff with personal development opportunities to grow and refine their skill set in a unique environment. We have a very talented team of people working and growing with us
- Over 90% of our team are recruited internally into senior roles such as Team Leaders, Quality Specialists and Trainers, so when you begin a career at Tie-Ta the sky really is the limit

What we offer:

- Competitive Salary
- Life assurance
- Quarterly or Monthly Commission
- Exclusive ‘Tie-Ta Treats’ benefits and Wellbeing package
- hundreds of store discounts
- Pension Scheme
- Employee assistance programme
- Hybrid working model
- Free tea and coffee (when in the office)
- Company events such, fun activities, competitions, fancy dress days, bake-offs,
- Opportunity for progression

**Job Types**: Full-time, Permanent

**Salary**: From £22,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- On-site parking
- Referral programme
- Wellness programme
- Work from home

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme



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