Contact Centre Sales Team Leader

3 days ago

Banbury, United Kingdom TieTa UK Ltd Full time

**The role**:
Here at TieTa our goal is to become the most effective and trusted outsource contact centres in the UK. We partner with our clients to help them achieve their business targets and give the customers a great experience.

We're looking for an individual who can provide excellent leadership and communication skills to assist and support our agents, whilst ensuring all targets are met. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should also be able to act proactively to ensure smooth team operations and effective collaboration.
- Have previous experience within a call centre environment.
- Previous Sales experience.
- Able to attend our offices in Adderbury near Banbury each day (There may be flexibility with WFH after your probation period but currently this is an office based role.)
- Recognise high performance and reward accomplishments.
- Coach team members-Developing team strengths and improve weaknesses.
- Identify team goals and evaluate team progress.
- Discover training needs and provide training.
- Motivate and inspire your team by creating an environment that promotes positive communication, encourages bonding of team members, and demonstrates flexibility.
- Be target driven.
- Maintaining an awareness and understanding of the company’s products and legalities surrounding these.
- Have the ability to work alone and in a team.
**About us**:
At Tie-Ta we work hard but like to have fun along the way, we are ambitious and our employees are key to the growth of the business. We are a fast-growing company providing outsourced contact centre solutions to clients across the UK and overseas. We have supported over 500,000 consumers on behalf of our clients, and we pride ourselves on our enviable track record of delivering a customer-focused contact centre service directly from our award-winning dedicated UK team.

We empower our staff to deliver impeccable service and success through understanding, compliance and quality. Our team is not bound by office space and specialise in home working combined with our onsite training at our Banbury head office and close quality control. Our teams can work in the office, remotely or follow our Hybrid working model.

We pride ourselves on the tailored approach we offer to every client and every campaign. We embrace the goals, culture and ambitions of our clients and take on their company values whilst always promoting our own company values of:
**Trust**

**Integrity**

**Empowerment**

**Transparency**

**Adaptability**

We aim to be a first-rate employer for our staff with personal development opportunities to grow and refine their skill set in a unique environment. We have a very talented team of people working and growing with us
- Over 90% of our team are recruited internally into senior roles such as Quality Specialists, Trainers, so in a career at Tie-Ta the sky really is the limit

**What we offer**:

- Competitive Salary
- Life assurance
- Quarterly or Monthly Commission
- Exclusive ‘Tie-Ta Treats’ benefits and Wellbeing package
- Pension
- Employee assistance programme
- Free tea and coffee (when in the office)
- Subsidised onsite cafe
- Free Parking
- Opportunity to progress and grow your career

**Job Types**: Full-time, Permanent

**Salary**: £27,000.00 per year

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Company events
- Company pension
- Discounted or free food
- On-site parking
- Referral programme
- Wellness programmes
Schedule:

- 8 hour shift

  • Contact Centre Team Leader

    4 days ago

    Banbury, United Kingdom TieTa UK Ltd Full time

    **Role name: Contact Centre Team Leader (Energy)** **Hours**: - **Monday - Thursday, 8:30am - 6:00pm**: - **Friday 8:30am 5:30pm**: - **Saurdays, Bank holidays and evenings will also need to be covered on a rotating shift pattern.** **Salary: £27,000 per annum** **Location: Adderbury based office** **The Role** Here at TieTa our goal is to become...

  • Contact Centre Agent

    2 weeks ago

    Banbury, United Kingdom TieTa UK Ltd Full time

    The role: - Developing new client relationships and opening doors for new business development - Build positive relationships with customers to enhance the image of the brand and maintain its reputation - Maintain targets for accuracy, quality, volume and agreed service levels - Ensure accurate records are kept and internal systems updated - Performing...

  • Sales Specialist Agent

    6 days ago

    Banbury, United Kingdom Contact Web Ltd Full time

    At Contact Web, we take pride in being a premier contact centre outsourcing business dedicated to delivering exceptional service to our clients. We are passionate about creating a positive and fulfilling employee experience by providing an excellent work environment. Our commitment to excellence is reflected in our new campaign, where we are excited to...

  • Contact Centre Agent- Collections Team

    2 weeks ago

    Banbury, United Kingdom TieTa UK Ltd Full time

    At TieTa our goals are to become the most effective and trusted outsourced contact centre in the UK. We partner with our clients to help them achieve their business targets and give the customers a great experience. We work in a fun, supportive, fast-paced environment with a great team of people, some healthy competition and a customer-centric focus. If you...

  • Patient Contact Centre Navigator

    5 days ago

    Banbury, United Kingdom Principal Medical Ltd Full time

    We have an exciting opportunity for an enthusiastic and motivated individual to join our Contact Centre team as a Contact Centre Agent here at Banbury Cross Health Centre. Experience of working in a contact centre/customer service environment would be advantage, however we do provide a structured training schedule and on-the-job training for all new...

  • Patient Contact Centre Navigator

    6 days ago

    Banbury, United Kingdom Principal Medical Full time

    **The Role - Part-time 18 hours per week** We have an exciting opportunity for an enthusiastic and motivated individual to join our Contact Centre team as a Contact Centre Agent here at Banbury Cross Health Centre. Experience of working in a contact centre/customer service environment would be advantage, however we do provide a structured training schedule...

  • Contact Centre Advisor

    2 days ago

    Banbury, United Kingdom TieTa UK Ltd Full time

    At TieTa our goals are to become the most effective and trusted outsourced contact centre in the UK. We partner with our clients to help them achieve their business targets and give the customers a great experience. We work in a fun, supportive, fast-paced environment with a great team of people, some healthy competition and a customer-centric focus. If you...

  • Team Leader

    3 days ago

    Banbury, United Kingdom Rinkit Ltd Full time

    We are looking for an operations team leader to manage our production team and provide effective guidance. You will be responsible for supervising, managing and motivating team members daily alongside the operations supervisor. As a team leader, you will be the contact point for all team members, so your communication skills should be excellent. You should...

  • Call and contact centre occupations

    5 days ago

    Banbury, United Kingdom Pertemps Banbury Full time

    Are you an Excellent Communicator looking for your next position?   Do you have a background in office based Customer Service?    This dual role consisting of Customers Services and Home Delivery could your next career move..   Based in the heart of Banbury this friendly team seeks a new Team Member.   Duties to include; Liaises with internal...

  • Call and contact centre occupations

    6 days ago

    Banbury, United Kingdom Pertemps Full time

    Are you an Excellent Communicator looking for your next position? Do you have a background in office based Customer Service?  This dual role consisting of Customers Services and Home Delivery could your next career move.. Based in the heart of Banbury this friendly team seeks a new Team Member. Duties to include; Liaises with internal and external customers...