Work Order Management Co-ordinator

2 days ago

Leeds, United Kingdom Finning (UK) Ltd Full time

Company:
Finning (UK) Ltd

Number of Openings:
1

Worker Type:
Permanent

Position Overview:
As Work Order Management Co-Ordinator you will actively supports the Work Order Control process within the operations to deliver an excellent customer experience whilst achieving operational & financial targets.

Provides additional support to the service operation by supporting answering of incoming calls, opening work orders, assisting with planning service repairs, resolution of customer disputes, time sheet entry and maintaining customer communication as required.

As part of our ongoing commitment to our valued employees, Finning also partner with three independent salary survey organisations to ensure we are competitive in the market place.

You will also receive an outstanding benefits package, inclusive of: 8% Contributory Pension Scheme, Life Assurance and Health Cash Plan

**Job Description**:
Major Job Functions for the Work Order Management Co-Ordinator
- Support Time sheet entry process. 5%
- Strong work order Control process, to include producing proformas to customer, obtaining purchase order numbers from customer, closing of work order, and control of work in progress. 75%
- Provides support with co-ordination of planned activities and any planned follow up activities working collaboratively with HO functions. 5%
- Support the customer needs and the efficient running of the service operation with general administration & additional duties as required that support the service controller throughout the service repair process. Provide support to the engineer to complete service documentation and help them follow the service processes and procedures.
- Providing cover for controllers to ensure effective delivery of service to meet our customer needs. 10%
- Following & adhering to service processes and procedures to ensure consistent extraordinary customer service delivery, working to resolve any customer disputes quickly & effectively. 5%
- Drives work order process flow (invoiced with 10 days of last labour, zero over 21 days).
- Accountable for the accurate and timely inputting of data into our business systems and ensuring adherence to processes and procedures.

Specific Skills, Experience and Knowledge for the Work Order Management Co-Ordinator
- Good organiser
- Good communicator both verbal and written with excellent listening skills
- Process adherence
- Strong sense of care for our customers ensuring they receive the best experience from Finning
- Parts ordering background advantageous
- Basic knowledge of mobile and fixed equipment components and systems desirable

IND3

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