Technical Specialist Wq Customer

**LET’S CUT STRAIGHT TO IT**

**Want to do the best work of your life? Playing your part in making a big difference to the environment and communities we serve. Our people make Severn Trent a truly exciting and inclusive place to work - a place where you can be yourself and let your skills shine.**

Our purpose is taking care of life’s essentials, but we’re also big on making a difference, not just because we should but because we care.

Which is why we are looking for a new technical specialist to join our Public Health & Standards (PH&S) team You will be taking a leading role within the PH&S team with the objective of protecting public health, driving high quality investigations into water quality issues and supporting with the wider business with compliance of all aspects of water quality standards, regulation and best practice.

**LET’S TELL YOU MORE**

The key accountabilities of this role will include:

- Acting as a Duty Manager to ensure PH&S duty desk activities are undertaken with delivery of all tasks to the required standards and deadlines.
- Deputising for the Water Quality Complaints Team Lead in overseeing the management of escalated water quality complaints in their absence.
- Supporting the management of water quality complaints with responsibility for liaising with operational teams and customers to ensure timely and effective resolutions.
- Ensuring full compliance with and timely completion of all aspects of water quality exception report requirements.
- Liaising effectively with health colleagues (Public Health England / Wales and local authority environmental health colleagues) and provide timely advice to ensure their confidence is maintained in Severn Trent’s day to day operations.

**WHAT WE’RE LOOKING FOR**

Of course, it’s important that we attract the right skill sets, and those with the right experience but we value character, positivity and a caring attitude in equal weight.

We want people who show up and roll their sleeves up. Restless spirits who are ready to be part of something bigger, who care, who really care... because when you really care, you’ll go above and beyond. When you really care you don’t just talk about it, you do more.

We are looking for someone that has excellent written and verbal communication skills, with the ability to analyse and understand complex technical issues and data that may be outside their area of expertise.

Experience within a water quality focussed rule, with a strong understanding of handling complex customer complaints are ideal for this role.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We employ thousands of people from across our community who really care about what they do. Because that is how we do what we do.

And when it comes to inclusion, we’re making sure we keep up the progress with our wonderful working groups - LGBTQ+, Women in Operations & STEM, Disability and Ethnicity; who help us do just that.

**We do more, because we care.**

**HOW WE’LL REWARD AND CARE FOR YOU IN RETURN**

It’s not just a job you’ll get here, you’ll get a career too. We have a range of benefits that reward and recognise great work and award-winning training to ensure you reach your potential. And we’ll also help you play your part in looking after the environment and the community in which we live. Here’s some of our favourites:

- Salary starting from £37,475
- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
- Family friendly policies
- Two volunteering days per year

**LET’S GO**

To find out more about working with us, search** #LifeatSevernTrent **on social media.