Client Welcome Advisor

**Client Welcome Advisors**

**Full Time - Dundee**

Welcome to a very different kind of law firm. One that recognises its success is down to its people. Where you can relax and be yourself. Be inspired by your talented work colleagues. Where you’ll feel part of a dynamic team. Where, right from the start, you will be trusted with responsibility. This is what a rewarding career looks like at Thorntons.

**What to expect**

At Thorntons we pride ourselves on providing exceptional service to our clients, and at the heart of that service is our Client Welcome Team. We are currently seeking two dedicated and professional Client Welcome Advisors to join our team. This is a fantastic opportunity to be part of a dynamic team that plays a crucial role in delivering the highest standard of client care.

As a Client Welcome Advisor, you will be a key point of contact for our clients across Scotland, providing vital support during their initial interactions with the firm. Your role will be integral to ensuring that every client feels valued and confident in the legal services we provide.

Key Responsibilities:

- Client Interaction: Manage inbound and outbound calls with clients, providing a warm, professional, and empathetic experience. You will be the first point of contact for clients seeking advice or assistance, ensuring that each call is handled with care and efficiency.
- Case Management: Follow established processes for each call type, ensuring accurate and compliant handling of all inquiries. Initially, you will specialise in personal injury cases, with opportunities to expand your expertise into other legal services as the role evolves.
- Information Capture & Accuracy: Accurately capture the information shared by clients during calls, recording key details in the firm’s systems with a high level of attention to detail.
- File Preparation: Prepare and pass the client information to the appropriate Solicitor or Paralegal, ensuring all necessary documentation is in place for their review and action.
- Case Liaison: Communicate with clients at the initial stages of their case, explaining the next steps in the process and ensuring they feel supported and informed.
- Training & Development: Attend regular training sessions and workshops to improve your knowledge of legal processes and systems. We are committed to ensuring you have the tools and expertise to deliver the best client service.

**What we’re looking for**
- Client-Focused: You will be professional, empathetic, and approachable, with a genuine commitment to providing the best client experience.
- Exceptional Telephone Skills: An excellent telephone manner is essential for success in this role. You will handle calls with clarity, patience, and confidence.
- Experience in Customer Service or Sales: Previous experience in a client-facing role is advantageous. The ability to listen, engage with clients, and address their needs is key.
- Willingness to Learn: While an understanding of the personal injury process or legal systems would be a bonus, full training will be provided to ensure you develop the knowledge and skills required.
- Attention to Detail: You must be able to accurately capture and record client information, ensuring that no details are missed and that processes are followed meticulously.
- Team Player: You will work closely with colleagues across various departments, so the ability to collaborate and build relationships is important.
- Adaptability: The ability to manage multiple tasks and adapt to changing priorities in a fast-paced environment is essential.
- Caring and Compassionate: A genuine interest in helping people and a compassionate approach to client interactions will set you apart.
- Exceptional Client Service: You should be dedicated to delivering a positive experience for clients, with a focus on professionalism, empathy, and attention to detail.

**Doing What's Right**

A great working environment is the first thing you’ll notice. One where you’ll be inspired and supported by your colleagues. Where we’ll help you achieve what you want from your career. Where you can have both flexibility and connection with our supportive culture. Where you are valued. Where your voice is heard and you can make a difference through our employee network groups

**As your employer**

Our benefits package goes well beyond competitive remuneration and we recognise and reward your hard work - learn more at rewarding you

**For your Health and Wellbeing**

Our Healthcare Cash Plan covers things like dental, optical, physiotherapy, chiropody, therapy and health screening needs. Our mental health first aiders and access to a 24-hour counselling line provide support for your mental and emotional wellbeing.

**For your Family**

We offer sector-leading family-friendly policies and flexible working arrangements to help you enjoy the best possible work-life balance. Our inclusive policies include fully paid maternity, adoption or shared paren