Client Welcome Advisor

**Client Welcome Advisor**

**Dundee**

At Thorntons Law, every moment matters. Join us as a Client Welcome Advisor and you’ll feel inspired. You’ll feel connected. You’ll feel like you belong. And it all begins from the moment you join us.

That’s because we’ve created a different kind of law firm. Here, you’ll build relationships with clients and colleagues that really last. You’ll help shape what happens now, and what comes next. And we’ll support and encourage you to be the best you can be.

This is what life at Thorntons is all about. And this is your moment to be part of it.

**About the role**

In this role, you’ll sit at the heart of the firm, taking initial enquiries from clients across Scotland. As one of the first points of contact, you’ll play a key role in shaping the client experience—providing a warm, professional welcome and ensuring every individual feels supported from the moment they get in touch. You’ll listen carefully, offer guidance, and help direct enquiries to the right teams, making sure each interaction is handled with care and efficiency. It’s about:

- **Client Interaction and Care** - you’ll manage inbound and outbound calls with empathy and professionalism, ensuring every client feels heard, valued, and supported.
- **Information Capture & Accuracy -** you’ll accurately capture the information shared by clients during calls, recording key details in the firm’s systems with a high level of attention to detail.
- **Case Management -**you’ll follow established processes for each call type, ensuring accurate and compliant handling of all inquiries.
- **Efficiency** - you’ll use our systems to log enquiries and follow up promptly, helping us deliver excellent service every time.
- **Teamwork** - you’ll work closely with colleagues across departments to ensure a seamless client experience.
- **File Preparation -**you’ll prepare and pass client information to the appropriate Solicitor or Paralegal, ensuring all necessary documentation is in place for their review and action.
- **Personal Injury -** this role will specialise in personal injury cases, with the possibility to expand your expertise into other legal areas as the role evolves.
- **Training & Development -** you’ll attend regular training sessions and workshops to improve your knowledge of legal processes and systems. We’re committed to equipping you with the tools and expertise to deliver exceptional client service.

**Working Hours**
- The role is part-time, and the hours required are 16.45 to 20.00, Monday to Friday - 16.25 hours per week.

**What you’ll need**

We’re looking for:

- Has an exceptional telephone manner with strong communication skills.
- Is professional, empathetic, and approachable.
- Has previous experience in customer service or a client-facing role.
- Is a team player who enjoys building relationships.
- Is flexible, adaptable, and keen to learn.
- Has a caring and compassionate approach.
- Understands legal processes or the personal injury journey (an advantage, but not essential).

**What we offer**

We offer much more than just a competitive salary, and we’re committed to looking after our people in every way. Here’s just some of the benefits available:
**Benefits**
- 39 Days Annual Leave (includes 5 fixed public holidays)
- Contributory Pension Scheme with salary exchange
- Private Medical Insurance
- Critical Illness Cover
- Income Protection Cover
- Group Life Assurance
- Exceptional maternity, paternity, partner and adoption leave packages
- Assisted Conception & IVF Leave
- Health care cash plan to support everyday health expenses
- 24-hour wellbeing support
- Free Legal fees for moving home and life planning
- Cycle to Work Scheme
- Gym Discounts
- Retail Discounts
- Hybrid Working

**Professional development**

Access to a wide range of opportunities to build your expertise and advance your career, through courses, specialist accreditations, training, or business skills development.

**Belonging**

At Thorntons, we embrace diversity and are committed to creating a welcoming and inclusive workplace where everyone can thrive.

We work flexibly to meet the needs of our clients and our people. While not every role is the same, most offer a hybrid working pattern. We’ll work with you to agree the right arrangement that supports you, the role, and our clients.

**Make the moment matter**

If you’re looking for a career with a different kind of law firm, this is the moment to find out more - and apply.

Choosing the right company is about more than just the work—it’s about the people, the culture, and the opportunities to grow. At Thorntons Law, we’ve built something different. We’re one of Scotland’s largest and most respected full-service legal firms, but more importantly, we’re a firm that invests in you—your development, your ambitions, and your future.

Work Location: Hybrid remote in Dundee, DD1 4BJ