Aftersales Advisor

5 days ago

Dundee, United Kingdom Ducati Dundee Full time

Join the Ducati Dundee Team - Service/Parts Specialist Wanted (Aftersales Advisor)

Are you passionate about motorcycles and delivering exceptional client service?

Ducati Dundee are on the lookout for an experienced Service/Parts Specialist to join our dynamic team.

This is an exciting opportunity to become part of the most dynamic Ducati dealer group anywhere in the world, known for its premium brand, outstanding service and commitment to developing its people. As we continue to grow, so do the opportunities for you, your skills and your career.

What We’re Offering:
£26,000 basic salary with an OTE of £30,000
- Excellent company benefits
- Comprehensive training and career development
- A vibrant and passionate team environment

About the Role: As a Service/Parts Specialist, you’ll play a crucial role in the client journey, acting as the key link between our workshop and clients. You’ll manage expectations, provide timely updates and ensure every client leaves with a positive impression of our brand, our business and service. Whether it’s a routine service or a specialist part inquiry, your goal is to deliver a smooth, efficient and genuinely welcoming experience.

Key Responsibilities:

- Serve as the main point of contact for clients during service and repairs
- Clearly communicate progress and recommendations
- Offer relevant additional products and services
- Ensure high levels of client satisfaction and aftercare follow-up

What We’re Looking For:

- Proven experience as a Service or Parts Advisor
- Strong communication and interpersonal skills
- A customer-first mindset and commitment to building long-term relationships
- Ability to thrive in a fast-paced environment and meet performance targets
- An outgoing confident operator
- Full motorcycle and car license holder preferred

**At Ducati Manchester Group we invest in our people. From day one, you’ll have access to ongoing training and the opportunity to carve out a career path that matches your ambitions.**
- **28 days holiday including bank holidays**:

- **Preferential Service Rates**:

- **Team Purchase Scheme**:

- **Pension**:

- **Motorcycle purchase scheme**

Pay: £25,000.00-£30,000.00 per year

Additional pay:

- Bonus scheme

**Benefits**:

- Company pension
- Employee discount
- On-site parking

Work Location: In person

Reference ID: DDJN0125

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