Talking Therapies Patient Coordinator

**Main area**
- Talking Therapies Patient Co-ordinator**Grade**

NHS AfC: Band 3

**Contract**

Permanent

**Hours**

Part time - 22.5 hours per week

**Job ref**

373-SMH2183

**Site**
- Vale House Resource Centre**Town**

Winsford, Cheshire

**Salary**

£24,071 - £25,674 per annum pro rata

**Salary period**

Yearly

**Closing**

17/10/2024 23:59

**Job overview**:
An exciting opportunity has arisen with in Central Cheshire Talking Therapies service for a Patient Coordinator.

The successful applicant will be a integral part of the Talking Therapies Service, providing effective & efficient non clinical support to the people whom use our service, whilst also providing administrative and clerical support to the clinical team working as a valued member of our admin team serving the population of Central Cheshire.

We have bases in both Crewe and Winsford.
- We work closely with colleagues from within the Secondary Mental Health services and the third sector. In house managerial supervision will be provided and you will supported with continuous professional development.**Main duties of the job**:
**Providing effective & efficient non clinical support to the Talking Therapies Service within Central Cheshire**:

- Working as part of our team providing admin support to the Practitioners within the Talking Therapies serviceTo be responsible for receiving, prioritising and distributing confidential & sensitive referrals from patients, GPs and other health care professionals

Excellent communication skills are required as you will deal on a day to day basis with the public and other professionals.

Maintain up to date and accurate electronic diaries which includes making and cancelling patient appointments. Ensuring all available clinical slots are filled, supporting the clinical team to meet & maintain their capacity

Undertake any training & development necessary to fulfil the requirements of this post

**Working for our organisation**:

- CWP provides health and care services for local people, including mental health, learning disability, community physical health and all-age disability care - including the provision of three GP surgeries.Our aim is to help people to be the best they can be, adopting a compassionate, person-centred approach to everything we do. We were recently rated as Outstanding for Caring by the Care Quality Commission with a Good rating overall.

We offer a variety of roles at all levels, so whether you are just starting out in your career or looking to use your skills and experience in a new role, CWP is the right employer for you.

CWP are committed to making our recruitment practices as inclusive as possible for everyone. We are committed to promoting equality and diversity and developing a culture that values differences.

To support this, we offer up to three weeks induction, dependent on role, with our Prepare to Care programme for all new starters. This programme welcomes you to CWP and provides you with information and training to support you in your role.

**Detailed job description and main responsibilities**:
Please download a copy of the job description for full details.
- Recruitment selection processes are based on competence (see Person specification) and values.
- CWP recruits people that can demonstrate the Trust’s Values and Behaviours in their everyday life. Therefore, if you are invited to interview, you will be undertaking a **_Values Based Interview/Assessment_**,** which explores not only what you do but how and why you do it.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the ‘essential’ criteria described in the person specification for an available position, please answer ‘YES’ to the question: ‘Do you wish to be considered under the Guaranteed Interview Scheme?’

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

CWP is proud to be an accredited Veteran Aware organisation helping to provide and share best practice in NHS care for our armed forces community. As a veteran aware organisation, CWP is committed to delivering on the principles of the Armed Force Covenant and has a ‘Silver’ award with the MOD Defence Employer Recognition Scheme (DERS).

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £13 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

**Person specification**:
**Qualifications**:
**Essential criteria**:
**Desirable criteria**:

- ECDL

**Knowledge & Expertise**:
**Essential criteria**:

- Knowledge and understanding of confidentiality

**Desirable criteria**:

- Audio typing skills
- Minute/note taking experience.

**Experience**:
**Essential criteria**:

- Experience of providing secret