Front Office Supervisor

2 weeks ago

Hayes, United Kingdom MLH - Front Office Full time

London Heathrow Marriott Hotel, Bath Road, Hayes, UB3 5AN_
- Full-time | Shift work including weekends and holidays_

About the Role:
We’re looking for a passionate and service-driven Guest Experience Supervisor to join our Front Office team at the London Heathrow Marriott. In this role, you’ll lead by example, ensuring every guest receives a warm welcome and a seamless stay. If you thrive in a fast-paced environment and love creating memorable guest experiences, we’d love to hear from you.

What You’ll Do:

- Supervise daily front desk operations including check-ins, check-outs, and guest queries.
- Support and coach the front office team to deliver exceptional service.
- Handle guest feedback and resolve issues with professionalism and care.
- Collaborate with departments like Housekeeping, F&B, and Maintenance to meet guest needs.
- Ensure compliance with Marriott brand standards and health & safety procedures.
- Use systems like Opera and Marriott Bonvoy to manage bookings and guest profiles.

What We’re Looking For:

- Previous experience in a front office or guest services role (supervisory experience preferred).
- Excellent communication and leadership skills.
- A proactive, guest-first attitude with strong problem-solving abilities.
- Familiarity with hotel systems (Opera or similar) is a plus.
- Flexibility to work a variety of shifts, including weekends and bank holidays.

Why Join Us:

- Competitive salary and benefits
- Marriott employee discounts worldwide
- Training and development opportunities
- A supportive and inclusive team culture

Pay: £13.70 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- Life insurance
- On-site gym
- Referral programme
- Sick pay

Work Location: In person

INDFOH

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