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Guest Experience Expert

2 weeks ago

Hayes, United Kingdom MLH - Front Office Full time

**Guest Experience Expert (Nights), Front Office - London Heathrow Marriott**

Are you passionate about delivering exceptional hospitality and eager to join a dynamic team at one of the world's leading hotel brands? The London Heathrow Marriott Hotel is looking for dedicated individuals to join our team. At Marriott, we believe in creating memorable experiences for our guests.

**Position: Full-time, 40 hours per week**

**Employee Benefits**:

- **Free Meals on Duty**:Enjoy complimentary meals while you work.
- **Uniform Provided**: A professional uniform is supplied for all employees.
- **Leisure Club/Gym Access**:Free use of the hotel's leisure club and gym facilities**.**
- **Benefit HUB Access**:Gain access to a range of discounts and offers through our Benefit HUB.
- **Discount Rates**:Enjoy discounted rates at Marriott Hotels worldwide, including 50% off at our hotel restaurant, Carluccio's.
- **Health Insurance**: Eligible employees can opt into health insurance plans, including vision and life insurance.
- **Pension Scheme**:Automatic enrolment in The People’s Pension after three months of employment, with additional options for the Marriott UK Workplace ARC Pension Plan.
- **Employee Assistance Programme**: Free and confidential support for various challenges, including financial advice, stress, and health issues.
- **Career Development**:Opportunities for career growth and internal transfers within Marriott's global network.
- **Training and Development**:Access to training programs to enhance your skills and advance your career.
- **Free Parking**:Complimentary on-site parking for employees.

**Responsibilities**:

- Welcome and assist guests with check-in and check-out processes.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Coordinate with other departments to ensure guest satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Process payments and manage reservations using systems such as Opera and GXP.
- Enroll guests in the Marriott Bonvoy program to enhance their stay experience.
- Conduct walkaround security checks to ensure the safety and security of the hotel premises.
- Deliver room service orders promptly and professionally.
- Perform night audit tasks, including balancing accounts, preparing financial reports, and managing front desk operations.

**Safety and Company Policies**:

- Follow all company and safety and security policies and procedures.
- Report maintenance needs, accidents, injuries, and unsafe work conditions to the manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Communicate with others using clear and professional language.
- Develop and maintain positive working relationships with others.
- Support the team to reach common goals.
- Listen and respond appropriately to the concerns of other employees.
- Ensure adherence to quality expectations and standards.

**Preferred Qualifications**:

- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience in a customer service role.
- Supervisory Experience: None required.
- License or Certification: None required.

**Sign up for Marriott Bonvoy**

**Members Get More. More Access. More Free Nights.**
- **Enjoy Complimentary Wi-Fi**: Stay connected with free Wi-Fi during your stay.
- **Chat with Your Hotel**: Use the Marriott Bonvoy App to communicate directly with your hotel.
- **Save with Member Rates**: Take advantage of exclusive member rates and discounts.
- **Earn Points**: Accumulate points with every stay and redeem them for free nights, experiences, and more.

Join Marriott Bonvoy today following the link below and start enjoying these fantastic benefits ?

At London Heathrow Marriott, we are dedicated to sustainability and minimising our environmental impact. Our key initiatives include:

- **Renewable Energy**: The hotel uses windmills and solar panels on the roof to power external lighting, significantly reducing CO2 emissions.
- **Rooftop Greenhouse**: Fresh herbs and vegetables are grown in our rooftop greenhouse, ensuring low food mileage and providing fresh produce for our kitchen.
- **Water Conservation**: We have implemented water-saving bathroom fittings and an energy-efficient, low-water laundry system to conserve water.
- **Food Waste Reduction**: Our innovative 'Food Waste Lab' repurposes food production waste, supporting Marriott's goal to significantly reduce food waste.
- **Sustainable Meetings**: Our meeting spaces and packages are designed to embrace sustainability in all aspects of events.

For more information please click on the link: Photos of London Heathrow Marriott Hotel | Marriott Bonvoy
- About Marriott International: Marriott International is an equal opp