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Courtyard by Marriott, London Heathrow managed by Legacy Hotels and Resorts have an exciting opportunity for you to be part of the Nights team. The hotel boasts 244 bedrooms, extensive meeting, events and banqueting facilities and an iconic 6th floor leading edge food and beverage facility with views stretching across the runway. **Role Overview **:Reporting to the night manager you will be an experienced nights supervisor or night auditor ready to progress to supervisor level. You will have experience in maintaining a safe and secure hotel for all guests and associates, whilst ensuring the highest level of service is delivered to all guests during the night. Actively contribute to achieving the targets set for the Front Office Balanced Scorecard and Guest Satisfaction Survey results **Duties & Responsibilities** - Provide operational assistance during the night to ensure seamless delivery of quality service to the standard experienced during the day. - To oversee and carry out the Night Audit function including the provision of systems expertise as laid down by the company requirements. - Handle walk-in guests, guest concerns and resolve any problems experienced by guests or visitors in the absence of the night manager - Be fully conversant with all statutory fire, legal, bomb, health and safety procedures and to take control in the event of an emergency. - Follow previously determined "on the day" sales strategy in order to achieve maximum optimum rate. Maximise sales through upselling. - Ensure the security of the hotel, its guests and visitors through regular checks and patrols throughout the night in conjunction with set procedures. - Maintains Marriott Company SOP's including Brand Standard Audit criteria ensuring standards are achieved during the night. - Actively working to achieve Green Zone in all areas of Front Office Balanced Scorecard. - Able to carry out all Receptionists/Telephonists duties. - Credit Management: Is fully conversant with hotel credit policy and ensures it is strictly adhered to ensuring mínimal losses to the company - Have a comprehensive knowledge of the hotels facilities and any promotions taking place so as to offer information to guests. - Communicates clearly and effectively using established channels to ensure interdepartmental communication is maintained. - Maintains regular checks on all operational areas and to be visible to guest areas. - Is fully aware of emergency procedures and can co-ordinate hotel evacuation in the event of an emergency. - To direct and control the night audit to ensure revenue is maximised and that management information is accurate and available in order that guests accounts are correct and the accounts function is efficient and effective. - Handle any guest issues or complaints in a professional and hospitable manner ensuring they are resolved or followed through. - Ensure that all associates on duty hold the highest standard of personal hygiene, well groomed and with correct uniform - All courtyard policies on cash, key and all controls are adhered to and followed consistently. **Essential criteria** - Previous experience working within a Front Office hotel environment during the night - Strong Communication skills (verbal, listening, writing) - Maintaining Brand Standards - Customer Focus - Business Awareness - Pro-active and reliable - Customer Focus **Desirable criteria** - Experience of opera - Commitment - Planning - Desire to continuous Learn & develop If this sounds like you, then we would love to hear from you. No agencies at this time please **Salary**: £27,290.00 per year **Benefits**: - Discounted or free food - Employee discount - Free or subsidised travel - On-site parking Schedule: - 8 hour shift - Monday to Friday - Weekend availability
