Night Receptionist/ Night Auditor

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

**Marriott Hotels**, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date. Process all payment types such as room charges, cash, checks, debit, or credit. Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges. Print contingency lists to have a record of all guests in case of emergency. Sell a room/accommodation to guests without reservations based on availability. Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages. Complete the Room Rate Variance Report. Process all guest check-ins and assign room. Activate or reissue room keys using electronic key machine. Count bank at end of shift and secure bank. Balance and drop receipts according to Accounting specifications.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

WORK BENEFITS

You’ll be supported in and out of the workplace through:

- Discounts on hotel rooms, gift shop items, food and beverage
- Learning and development opportunities
- Recognition programs
- Wellbeing programs
- Encouraging management
- Team-spirited colleagues
London Heathrow Marriott Hotel is an exceptional hotel near Heathrow Airport. It has an exciting blend of comfort, convenience and high class service which makes it an ideal location for business and pleasure. With easy access to London, smartly designed and comfortable guest rooms the amenities make any stay a brilliant and memorable experience. Guests can satisfy their cravings at Carluccio's, our hotel's on-site Italian restaurant, break a sweat at our well-equipped fitness centre or enjoy a rejuvenating swim in our heated indoor pool. With almost 10,000 square feet of sophisticated award winning venue space and expert planning and catering teams, our hotel is an outstanding destination for a business meeting, wedding or social occasion.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Job Types**: Full-time, Permanent

Additional pay:

- Commission pay

**Benefits**:

- Company events
- Discounted or free food
- Employee discount
- Gym membership
- Life insurance
- On-site parking
- Wellness programmes
Schedule:

- 8 hour shift
- Night shift
Ability to commute/relocate:

- Hayes, UB3 5AN: reliably commute or plan to relocate before starting work (required)
**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)