Call Centre Customer Agent

13 hours ago

Telford, United Kingdom Orbit Full time

Are you a Call Centre Agent or working in Customer Service looking for your next opportunity? Why not join our Orbit Customer Operations team as a Call Centre Agent?

We’re looking for people comfortable working in a targeted environment,** **who are equally happy to work both on inbound and dialler based outbound calls.

**Your package**:
It’s our call centre teams **amazing efforts**, hard work and dedication that sets us apart from the rest, which is why we offer a **competitive salary and benefits package**, including:

- Salary from **£23,504 rising DOE**:

- **31 days holiday including all bank holidays**:

- **Discount and cash back** on hundreds of high-street shops
- Lots of great monthly incentives where you can win a range of prizes and rewards
- **Hybrid working** Once our new starters are competent in their role, we operate a hybrid working business, offering employees the ability to blend between office and home working for better work life balance

**What you’ll be doing as a Call Centre Agent**:

- Tailoring affordable **repayment plans** to help our customers on the road to financial recovery,
- You will be required to use** listening and questioning skills** to gain an understanding of the customer’s individual circumstances and to agree the best course of action, recognising when the customer may require specialist support.
- Colleagues will also help customers by handling queries as well as carrying out regular reviews to make sure their payment arrangements are still suitable.
- Handling **inbound and dialler based outbound** calls
- Providing **exceptional customer service **via telephone
- Hitting **your call KPIs **and** quality standards**

**What to expect when you join us**:
You’ll spend the** first three weeks in office for training Monday-Friday between 9am -5pm.** That means you will spend three weeks learning how to deal with our systems and customers interactively. You won’t speak to a customer until you have hit the required quality structure.

Once you’re ready to go, you’ll move onto our weekly shift patterns to ensure we’re there to support our customers when they need us. We’re open **Monday to Friday 8am - 8pm and Saturdays 8am - 3pm**. You have the option of a **37.5 or 40 hour per week contract** with shift patterns that can be completed over 5 days per week. You will work **1 in 3 Saturdays** with a day off during the week prior to a Saturday shift.

You'll be working a **rolling shift rotation**, meaning you know where you need to be well in advance to help you plan.

**Next steps**:
If this sounds like you and you have got what it takes, come and join our rapidly expanding company We’re looking for people to interview with us ASAP

job ref: CCATEL

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