Property Maintenance Coordinator
2 weeks ago
In this role you shall be:
- Undertake day-to-day maintenance requests
- Delivering a high standard of customer service for all customers. Ensuring we are being pro-active when we manage incoming queries
- Understanding Landlord and Tenants responsibilities when managing the day-to-day requests so we can be clear to customers around their responsibilities for the property
- Ensuring maintenance issues are logged and managed effectively
- Take responsibility for outstanding maintenance reports and complete these to completion in a timely manner
- Dealing with conflict using strong negotiation skills to resolve conflict
- Working with contractors to ensure work carried out is done in a timely manner and to the correct standard
- Ensuring safety certifications are up to date and make sure any renewals have been arranged in a timely manner, so properties are compliant
- Providing regular reporting detailing progress in safety certification management to ensure adherence to meeting maximum compliance requirement over the property portfolio
- Working with the team to ensure key objectives are achieved and escalate any issues when appropriate
Key Competences:
- Previous property experience is desired but not essential, training and coaching will be provided
- Excellent verbal and nonverbal communication skills
- Experience in a customer service role
- Good organisational skills with a problem-solving ability
- Good negotiation skills and an ability to resolving conflict and potential disputes
- Confident at relaying information
- Ability to prioritise and multi-task in a very fast paced environment
Behavioural Competences:
- Customer focused
- Upbeat, self motivated with a positive can do attitude
- Effective communicator
- Eager to improve and develop standing within company
- Able to multi-task and see projects to the end
- Effective under pressure
Join our dedicated team and contribute to the growth and success of our lettings agency. If you have a passion for connecting people with their ideal rental properties and thrive in a fast-paced, client-focused environment, we encourage you to apply.
To apply, please submit your CV, a cover letter detailing your relevant experience, salary expectations and any applicable certifications. Please note that the successful applicant will need to have access to their own car, all expenses will be covered.
**Job Types**: Full-time, Permanent
Pay: £22,500.00-£24,500.00 per year
Additional pay:
- Performance bonus
**Benefits**:
- Company pension
Schedule:
- Monday to Friday
Work Location: In person
Reference ID: PMC
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