Ticket Investigations Officer

2 weeks ago

Brighton and Hove, United Kingdom Brighton and Hove Albion Football Club Full time

**Role**: Ticket Investigations Officer
**Salary**: £27,000 per annum
**Hours**: Full time, 35 hours per week (to include 5 matchdays, time in lieu after 5 matches accrued)
**Location**: American Express Stadium, Brighton
**Contract Type**: Permanent
**Deadline Day**: 27th June 2025
About Brighton & Hove Albion FC
We compete at the highest levels of football on a global stage while embracing our Sussex community spirit. At the heart of everything we do is our commitment to high performance, professional excellence, and making a positive impact.
Help safeguard the integrity of our ticketing operations.
Are you a data-savvy investigator with a desire for fair play? We’re looking for a sharp, detail-oriented professional to lead the fight against ticket misuse and fraud.
**In this role, you will**:

- Analyse large datasets to spot suspicious activity
- Lead investigations into ticketing breaches
- Manage sanctions and appeals from start to finish
- Work matchdays with a dedicated team, handling live incidents

You’ll be the go-to expert ensuring our ticketing terms and conditions are upheld with integrity and precision and play a key role in ensuring tickets are used fairly and in line with our terms and conditions—helping to protect the matchday experience for all supporters.
What we are looking for
**You will have**:

- Proven experience in analysing large datasets to identify patterns and trends.
- Demonstrated experience handling sensitive and confidential data with discretion and integrity.
- Excellent interpersonal skills with a customer-focused approach, able to handle sensitive situations professionally.
- Strong working knowledge of SQL and advanced Excel functions (e.g., pivot tables, VLOOKUP, data validation).

Sound like an interesting role? Click here to find out more about this role.
Our values are essential to our success
Our values serve as guiding principles for how we connect with one another, our fans, partners and sponsors. As a club, we embody these values in everything we do:

- Treat People Well
- Exceed Expectations
- Aim High. Never Give Up
- Act with Integrity
- Make it Special

How we say thank you
In appreciation for your hard work and dedication, we are pleased to offer you a range of additional benefits, including but not limited to:

- Complimentary breakfast and lunch at both sites
- ️23 days holiday rising with length of service (pro rata for part time staff)
- Rewards platform, which includes access to 900+ retailers, a wellbeing centre and more
- Enhanced family policies
- ️‍ ️Access to a gym and padel court at our training ground
- Priority access to match tickets and access to free WSL tickets for 2024/25 season
- In-house training programme and CPD opportunities
- Exclusive discounts and benefits from our partners and local businesses

Our commitment to EDI
Safeguarding is part of everything we do
We are committed to safeguarding and promoting the welfare of children, young people and adults at risk. We expect all colleagues and volunteers to share this commitment.
This position is UK-based and requires proof of the right to live and work in the UK. All job offers are conditional upon background checks, including a full 3-year reference history, DBS checks, and verification of your eligibility to work. Please note, we do not sponsor applicants without the right to work in the UK.

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