Service Administrator

Connelly Security Services - CSS Service Administrator (Diary Controller)

About The Company

Established in 1986 CSS Ltd is one of Scotland's largest independent family run security companies. We are an NSI Gold and BAFE Accredited Installer and Maintainer of Electronic Security and Fire Detection Systems.

As a company we pride ourselves on valuing and supporting our employees, whilst creating a rich and rewarding environment to work. This is an excellent opportunity with long-term prospects and job security for the right applicant.

The Role
- **Are you a driven, enthusiastic, and motivated individual? Do you thrive in a fast-paced environment?**_

We are actively seeking an experienced Service Administrator (Diary Controller) to join our Service Desk Team, based in Kirkcaldy, at Enterprise Centre, Myregormie Place, Kirkcaldy, Fife KY1 3PF

This position plays an integral part in the delivery of great customer service to our extensive client base. As one of Scotland’s busiest reactive and preventative service companies, we are looking for a highly organised individual who thrives in a fast-paced environment, can adapt to schedule changes throughout the day and who can confidently liaise with the engineering team and customers in a professional manner.

Specific Duties & Responsibilities
- Daily management of the engineering diary
- Scheduling jobs for a team of approximately 15 maintenance engineers
- Ensure that all engineers have a full schedule of work each day
- Ensure access is available for all scheduled jobs by liaising directly with the customer
- Take responsibility for maintaining an appropriate level of knowledge on the services the company provides
- Organise preventative maintenance visits for our extensive customer base
- Ensure all jobs are scheduled correctly with the relevant processes being followed. This includes ensuring that the correct information is provided to the engineer.
- Work with the Management Team to meet monthly maintenance visit targets.
- Ensure accurate data entry in all office-based systems.
- Update clients recorded information when required.
- Support other members of the Service Desk team with their workload when required.
- Support the wider Customer Service Team with general admin tasks when required to ensure processes and procedures in the office flow efficiently.
- Provide an excellent level of care to our customers.
- Ability to understand schedules with a logical and methodical approach
- Exceptional organisation skills particularly in time and diary management
- Ability to work under pressure, adapt and multitask where necessary
- Ability to prioritise effectively, perform under pressure and adhere to deadlines.
- Excellent communication skills, both written and verbal
- Strong IT skills with proficiency in Microsoft Office systems
- Professional Telephone Manner
- Strong Communication Skills (both verbal and written)
- Positive attitude
- Can use own initiative and seek help when required
- Commitment to deliver to meet the needs of the business
- A team player willing to go the extra mile

Desirable Skills
- Prior Diary Management and Customer Management System experience is preferred
- Geographical knowledge
- Experience in the security/fire industry or other associated building trades

Hours

Monday - Friday (9.00am-17:00hrs - 37.5 hours per week)

**Benefits**:

- Competitive Salary, £24,570
- Company Pension 
- Generous Holiday Allowance (up to 33 days in line with service)
- On-site parking
- Other benefits in line with service including Critical Illness Cover etc
- **If you are looking for a new challenge and believe you have the drive and determination for this role Then, we would like to hear from you**_

To apply, please submit your CV via Indeed

Closing date: 24/10/2025

**Job Types**: Full-time, Permanent

Pay: £24,570.00 per year

**Benefits**:

- Company pension
- On-site parking

Licence/Certification:

- Driving Licence (preferred)

Work authorisation:

- United Kingdom (required)

Work Location: In person