Customer Service Associate

**AMS are recruiting full time Customer Service Associates in Southend-On-Sea to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below.**
- You'll be the first point of support for our personal banking customers in one of our telephony banking
- We'll look to you to deliver excellent service to our customers, keeping their needs and financial goals in mind at all times
- You'll be educating customers in the different ways they can do their banking and supporting them in choosing the options that work best for them

**Job description - the role**

As a Customer Service Representative, we'll count on you to let our customers know their options when banking with us, so they can make informed choices.

You'll be helping our customers by:

- Making a positive impact on every customer call, efficiently and effectively having the right conversations to meet their needs
- Problem solving and building excellent relationships over the telephone, and providing a friendly, timely and professional service
- Building real connections with them and being dedicated to finding the rights solution to meet their needs
- Improving processes and procedures to maximise customer satisfaction and efficiency
- Maintaining a detailed knowledge of financial products and services to help resolve complex customer queries

This is a customer led role, so previous experience working in a customer service role is ideal. Telephony experience is an advantage, but not essential.

Dedication and passion for helping customers is vital. You'll be a real people person, with excellent listening and communication skills.

We're also looking for you to demonstrate:

- The determination to go the extra mile for our customers every day to provide that truly personal service
- The ability to achieve quality results while maintaining high levels of detail
- Strong keyboard skills and the ability to multitask, allowing you to navigate different systems and process information while talking to customers
- Good organisational skills and an enthusiasm to keep learning and developing new skills

**About the client**

We're here for our customers, whatever the time of day or night, so you'll need to be flexible and commit to working a rotating work pattern.
- Your hours of work will be between the hours of 8am-9pm, Monday to Sunday on a rotational shift pattern. You must be fully flexible and able to commit to the full range of hours.
- Any hours worked outside 8am to 9am / 8pm - 9pm will also attract an additional shift premium payment
- Bank Holiday working is a feature of this role.
- We'll discuss your hours in more detail with you during your screening call.
- You'll enjoy a comprehensive training programme, and on-going coaching and support to enhance your development.

**Benefits**:

- Training to be provided
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

**Next steps**

**We look forward to receiving your video interview**

**Job Types**: Full-time, Temporary contract, Temp to perm

**Salary**: £13.25 per hour

Expected hours: 35 per week

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Weekend availability

**Experience**:

- customer service: 1 year (required)

Ability to Commute:

- Westcliff-on-Sea (required)

Work Location: In person