Customer Service Advisor

2 days ago

WestcliffonSea, United Kingdom NatWest Group Full time

Are you looking for a role that can really make a difference?

The **Fraud Centre of Excellence** at **NatWest** are looking for customer focused and self-motivated individuals to join their team in **Southend**. In this role you will be the first point of contact for their customers in relation to fraud queries or concerns.

With a first-class training program, all you will need are first-class customer service skills, being comfortable with different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

This is a **12 month temporary contract** with the potential to extend or become permanent.
- **Pay Rate: £13.85 per hour**:

- Scheduled Start Dates: 27th January 2025 or 10th February 2025
- Location: Thanet Grange, Southend-on-Sea
- Training: Up to 9 weeks on-site (Monday - Friday/ 8am - 4pm)
- Upon training completion: 35 hours per week, 7 hours paid, 1 hour unpaid (shifts to be determined, you must be willing to work weekends)
- **Shifts can range anywhere between 8am and 10pm**

**Key responsibilities**:

- Respond to queries from customers/stakeholders promptly within agreed timelines.
- Deliver successful customer/business outcomes by processing, authorising and investigating all transactions to defined key performance indicators and service level agreements and/or by accurately collecting the required information from customers/ business.
- Actively participate in initiatives to improve customer service, processes and procedures.
- Previous customer service and telephony experience
- Ability to work in a fast-paced environment whilst managing phone calls with the customers to reach a solution
- Excellent written and verbal communication skills
- Excellent attention to detail
- IT Competency (Microsoft office and data entry)
- Ability to work well within a team

**Benefits**:

- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing
- Access to a benefits scheme giving you access to discounted holidays, vouchers, saving bundles, competition and giveaways and a 24/7 worker assistance programme including always accessible counselling services

Pay: £13.85 per hour

Expected hours: 35 per week

Schedule:

- 8 hour shift
- Day shift
- Every weekend
- Weekend availability

Work Location: In person

Reference ID: NWG01693
Expected start date: 27/01/2025

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