Customer Service Advisor- Branch

7 days ago

WestcliffonSea, United Kingdom Barclays Full time

**Customer Service Advisor - Branch**
**Southend**
**£23,500 per annum + Excellent Benefits**
**35hrs per week, rotating between 7am-11pm Monday to Sunday**

As a Barclays Senior Customer Service Advisor
- Branch you will be at the forefront of our passion for working with customers, serving their more complex needs and right now our customers need us more than ever. Whatever their enquiry may be you’ll help them with a personal approach, providing solutions to best suit their needs. We are looking for colleagues with empathy, understanding, and a desire to take ownership of their personal development, how you develop is up to you but we’ll make it our job to notice, nurture and support your ambitions.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us. We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.

**Working Flexibly**

**What will you be doing?**:

- Working as one team across multiple channels, you will personalise each interaction with a customer, providing assistance and outcomes to best suit their needs
- Fulfilling customer requests whilst demonstrating professionalism and empathy to ensure they feel valued
- Demonstrating knowledge of our processes/policies to ensure that customers feel confident with our colleagues, and knowing when to escalate where appropriate
- Educating our customers on a range of products and services as well as the different channels they can utilize to engage with us directly
- Investigating emotive and complex customer and client queries, concerns and complaints related to an extensive range of products
- Understanding a customer’s financial position through listening to customer’s specific circumstances and tailoring the relevant solution to their needs
- Working in a high paced environment reviewing relevant information and making decisions and actions autonomously
- You’ll be taking inbound calls at times so, you will need to listen to customers specific circumstances and tailoring the relevant solution to their needs

**What we’re looking for**:

- Excellent communication and empathy skills, with the ability to use a range of communication styles to provide a personal approach
- A genuine passion for helping others with a customer centric mindset
- The ability to educate our customers on a range of products and services
- Competency in fraud investigation, processes and systems reviewing relevant information and making decisions and actions autonomously

**Skills that will help you in the role**:

- Ability to work seamlessly as part of a team but also to their own initiative
- Proven ability to use Microsoft Office to a high standard
- Experience in Retail Banking is desired but not essential, as we are looking for people that are passionate about customer service

**Where will you be working?**
You will be based in one of our Branches which are the heart of Barclays. Branches are changing both in the way they look and the way our colleagues work in them. We aim to have someone on hand to help our customers with their banking needs from the moment they walk in, creating an exquisite customer experience, face to face, while using technology to create the quickest, most seamless experience for them.

LI-Hybrid

  • Customer Service Advisor

    13 hours ago

    Westcliff-on-Sea, United Kingdom NatWest Group Full time

    We are looking for **Customer Service Associates** to join **NatWest** based in Thanet Grange, **Southend on Sea,** starting **24th November 2025** **Join us as a Customer Service Associate** - We’ll look to you to deliver excellent and engaging service to our customers, always keeping their needs and financial goals in mind. - We’re looking for an...

  • Customer Service Advisor

    3 days ago

    Westcliff-on-Sea, United Kingdom NatWest Group Full time

    Are you looking for a role that can really make a difference? The **Fraud Centre of Excellence** at **NatWest** are looking for customer focused and self-motivated individuals to join their team in **Southend**. In this role you will be the first point of contact for their customers in relation to fraud queries or concerns. With a first-class training...

  • Customer Service Representative

    1 week ago

    Westcliff-on-Sea, United Kingdom NatWest CWS Full time

    Are you looking for a role that can really make a difference? Join a team that can impact people's lives daily whilst working in a dynamic, fast-paced environment. Alexander Mann Solutions are recruiting on behalf of our client **NatWest** for Customer Service Advisors to work in their **Fraud Centre of Excellence in Southend-On-Sea**. - £12.99 per hour -...

  • Customer Service Advisor

    3 days ago

    Southend-on-Sea, United Kingdom ARC Recruits Full time

    Bodyshop Customer Service Advisor Talented and efficient Customer Advisor to join this leading team. Dealing with customer enquiries and reception in a polite, efficient manner within a well-established accident repair centre. Responsibilities of a Bodyshop Customer Service Advisor Work efficiently in a fast‑paced accident repair centre Dealing with...

  • Service Advisor

    9 hours ago

    Clacton-on-Sea, United Kingdom Europit Tyres Full time

    Europit Tyres is a family run business. We pride ourselves in providing first class customer service and cater for all motoring needs. We have 10 showrooms and workshops in Essex, East London and Suffolk and have plans to expand into other areas. We are really excited about welcoming new people to our already successful team and can offer a friendly working...

  • Customer Service Advisor

    11 hours ago

    Stoke-on-Trent, United Kingdom Jewson Full time

    **The Role** This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. We're looking for an enthusiastic and driven **Sales Advisor** to join our team...

  • Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Gap Personnel - Southend Careers Full time

    Are you an experienced Customer Service Advisor with strong call centre experience? Do you enjoy answering phones and delivering excellent customer support? If so, this is the perfect opportunity for you!We're recruiting for a Customer Service Advisor role where you'll handle inbound calls, resolve queries, and provide outstanding service. This is a...

  • Customer Service Advisor

    2 weeks ago

    Southend-on-Sea, United Kingdom Gap Personnel Full time

    Are you an experienced Customer Service Advisor with strong call centre experience? Do you enjoy answering phones and delivering excellent customer support? If so, this is the perfect opportunity for you! We’re recruiting for a Customer Service Advisor role where you’ll handle inbound calls, resolve queries, and provide outstanding service. This is a...

  • Customer Service Advisor

    1 week ago

    Ross-on-Wye, United Kingdom Pertemps Gloucester Full time

    **Are you an experienced customer service professional looking to join a fun team within an exciting industry sector?**My client, an established business who is a provider of school activity courses and summer camps for children across the UK have an exciting new role for Customer Service Advisor to join their warm, professional, and dedicated team based in...

  • Customer Service Advisor

    3 days ago

    Southend-on-Sea, Southend-on-Sea, United Kingdom Vision Recruitment Full time £25,000 - £45,000 per year

    Managing client communications is the responsibility of a Customer Service Advisor. These professionals interact directly with potential, new and existing clients. They work to provide quality customer service, while increasing the company's revenues through increased sales. Their jobs are usually challenging, involving high demand situations and constant...