Service Advisor

12 hours ago

ClactononSea, United Kingdom Europit Tyres Full time

Europit Tyres is a family run business. We pride ourselves in providing first class customer service and cater for all motoring needs. We have 10 showrooms and workshops in Essex, East London and Suffolk and have plans to expand into other areas. We are really excited about welcoming new people to our already successful team and can offer a friendly working environment, career progression and excellent benefits.

This is an excellent opportunity to join a dynamic company and become part of its continuing success story.

**About you**

You will have:

- At least 2 years experience in a similar role within the motor industry, ideally with Main Dealer experience.
- Excellent communication, interpersonal and negotiation skills
- An ability to be highly organised and able to prioritise workloads
- A positive attitude at all times and always lead by example
As a Service & Parts Advisor, your time will be split between the front service desk and the parts department.

Your Key Objectives will include:

- Maximising service profitability through the use of professional sales techniques
- Sell additional products, services and repair works in a professional manner
- Ensure customer awareness of all products and services available
- Approach all customers and assist with requests, including requests regarding parts, vehicle sales and repairs
- Maintain effective liaison with sales, parts and workshop teams
- Ensure the tidiness of the reception desk to promote the professional image of the retail facility and that all displays / promotions, prices, materials etc are current and in first class condition.
- Assisting retail and trade customers with their parts requirements
You will ensure the highest level of customer care and satisfaction at all times:

- Maintain a presence at the service reception desk, ensuring that all customer queries (whether in person or on the telephone) are answered or dealt with immediately
- Answer customers questions regarding parts and technical problems in a manner that is easily understood and does not use excessive jargon, or find the appropriate member of staff to do so
- Pro-actively contact customers to update them on progress of work
- Notify customers promptly of completion of work or arrival of parts
- Handle dissatisfied customers calmly and all customer complaints to be brought to the attention of the Branch Manager
You will maintain excellent standards of departmental administration:

- Follow correct procedure when issuing loan cars to customers, ensuring all paperwork is completed correctly and copies of customer’s driving licence are obtained (when applicable)
- Accurately maintain departmental systems
- Ensure compliance to all health and safety / environmental / company policies.

**Job Types**: Full-time, Permanent

**Salary**: £19,500.00-£23,500.00 per year

Additional pay:

- Bonus scheme
- Commission pay

**Benefits**:

- Employee discount
- Store discounts
Schedule:

- Monday to Friday
- Weekend availability
**Experience**:

- Motor Vehicle Service Advisors: 1 year (preferred)
- service advisor: 1 year (preferred)
Reference ID: Service Advisor

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