Customer Service Advisor

**Role Overview**

An opportunity has arisen for a passionate Customer Service Advisor to join our amazing team in Newcastle. The hours for this role are between 8am and 8pm on a rota basis Monday-Sunday.

As a Customer Service Advisor you will deal with general enquiries, provide advice, process incoming mail and parcels, handle sales enquiries including viewings, follow-up calls etc. and provide administrative support as required. This is a busy and fast paced role, so you will need to be well organised and able to prioritise multiple tasks.

RESPONSIBILITIES, DUTIES AND TASKS
- Greet and welcome internal customers, visitors, contractors and clients at reception.
- Work closely with the site team providing a one stop service to all tenants, visitors and staff
- Respond to all enquires in a courteous and professional manner at all times providing information and advice when required.
- Deal with maintenance requests, ensuring key information is recorded, and ensuring good communication with the customers at all times.
- Assist in maintaining the security of the property through allocation of keys and the electronic access control system.
- Proactively handle new enquiries and encourage sales by way of viewings and follow ups.
- Assist and support all sales and marketing activities including social media activities.
- Encourage customers to re-book and advise of the rebooking process.
- Work as part of the team to coordinate and promote the social engagement programme.
- To maintain accurate records on the tenancy management system
- To provide admin support for the purchase order system including chasing contractors and suppliers for invoices.
- Chase for rent and debt payments to ensure quick intervention
- To receive and sort daily post, parcels and deliveries.
- To provide administrative and clerical support.
- To ensure the reception and public areas are always kept tidy and presentable.
- To archive site files and log historic data on the system.
- To have a thorough knowledge of the property, its layout, services provided, its policies and procedures and its key personnel.
- To work outside of normal working hours as and when required (to cover key Check-In Day/Open Days, etc.).
- Promote the site at open days and accommodation fayres where required
- Attend any training courses where necessary for professional development.
- Work as part of the team to ensure targets and Key Performance Indicators are met.
- To undertake health and safety duties commensurate with the post and as detailed in the Company’s Health and Safety Policy.
- To act as an ambassador of the Company and promote the company brand; displaying a positive image to customers and members of the public at all times.

For this role, personality is more important than qualifications, however it is desirable that the post holder has the following qualities:

- Strong understanding of what constitutes excellent customer service.
- To be able to use and act on own initiative without instruction or direction.
- Able to work accurately and effectively under pressure
- Analytical and problem-solving skills.
- Good verbal and written communication
- An up-to-date knowledge of popular social media platforms including; Facebook, Twitter and Instagram
- Strong IT skills including Word, Excel and Outlook

Abodus provides affordable and stylish student accommodation in the best student cities across the UK. Working for Abodus, you’ll be entitled to 23 days annual leave (pro rata) plus bank holidays, with additional days after 2 & 3 years’ service, as well as a pension scheme and a fun working environment with regular staff social activities for our teams to have just as much fun as our residents

**Job Types**: Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 30 per week

**Benefits**:

- Health & wellbeing programme
- Sick pay

Schedule:

- Weekend availability

Work Location: In person