Warranty Administrator

Job Introduction
The Warranty Administrator is responsible for submitting accurate warranty and goodwill claims on a daily and weekly basis, and to efficiently and accurately administer manufacturer warranty systems.

We believe that every individual in every role in our business contributes to delivering Inchcape’s mission to be the world’s most trusted automotive distributor & retailer.

Main Responsibilities
- Ensure all policy claims are quickly dealt with and customer reimbursements are correct.
- Effectively control retail dealers input/ouput claims.
- Be actively involved in costing and ensure the procedures adopted by the Workshop Controller are in line with established procedures.
- Ensure that all documentation is completed in line with the Assurance Policy
- Maintain high standards of control over displaced material returned.
- Check and clear weekly statement and query any overdue claims, or claims not paid or any discrepencies in payment.
- Prepare all warranty claims for submission for payment.
- Ensure that company standards are followed in relation to control of funds, remised, vehicles, and other company resources.
- Ensure that steps are taken to ensure safe working processes are followed and provision of H&S legislation are complied with.
- Previous experience of working in a warranty or insurance claims assessment role
- Experience of interpreting technical information
- Experience of working with standard forms and documentation processes
- Numerate and used to working with financial statements
- Well organised
- Able to work logically to pre-defined processes
- Able to communicate clearly in writing and verbally
- High levels of accuracy and attention to detail
- Numerate and able to calculate basic sums
- Committed to delivering customer excellence
- Computer literate

About The Company
Inchcape is a leading independent global automotive distributor and retailer. We are present in 36 national markets and operate as a key strategic partner to the world’s foremost premium and luxury car brands for whom we provide an effective, well-financed and customer centered route to market for vehicles and parts.

Inchcape, which is listed on the London Stock Exchange, employs 15,000 people worldwide and recorded sales of £6.8 billion in its last financial year.
We aim to deliver an outstanding customer experience at every one of our franchised dealerships, and to support this all our dealerships have specialist, manufacturer trained staff to ensure you and your car receive the best possible attention.

We operate across every link of the post-factory automotive value chain for our OEM partners, providing a highly efficient, customer-focused route to market that delivers shared rewards at every stage.

We have 170 years of successful international trade experience based on a spirit of innovation that still thrives within the organisation

OUR VISION: To be the world’s most trusted automotive Distributor.

Inchcape is ambitious We are pursuing a strategy of growth, both organically and by acquisition, across the globe. We have a number of exciting opportunities for equally ambitious talent.

We are excited about the future. Could we be a part of your future plans too?

Package Description
**Warranty Administrator - BMW Norwich**

Not only do you get to work alongside great people within Inchcape, we offer great benefits too. For your valued contribution we will provide a fantastic benefits package including;
- **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to service offers. Own your dream car for less.
- **A pension that pays** - Our flexible pension scheme gives you the freedom to plan for the future in a way that suits you. Choose exactly how much you want to contribute on a monthly basis
- **Save as you earn plan-** reap the rewards of Inchcape’s success and effortlessly grow your savings. Save every month for a set period in order to buy Inchcape shares at a discounted price.
- **Life Assurance** - we give you the peace of mind when you need it most
- **Health Shield Cash Plan - **Supporting your health and your wallet, this benefit reimburses you the cost of everyday health care from prescriptions to dental work.
- **Employee Discounts with The Showroom** - make your salary go further with the discounts and cashback offers available at over 1000 retailers
- **Discount Gym membership** - keep fit with our big brand gym & fitness offers
- **Cycle to work scheme - **get a new bike, equipment or both
- **Employee Assistance Programme - **We take employee wellbeing seriously at Inchcape, we offer a programme to support all our colleagues and families with whatever challenges they may face at work or at home 24/7 365 days a year.
- **Customer Introduction Reward - **refer someone to buy a car from us and we’ll pop some extra cash in your pay check.
- **Holiday allowance rising with length of service