Administrative Assistant/receptionist

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

The Robert Jones and Agnes Hunt Orthopaedic Hospital (RJAH) is one of the leading specialist orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for innovation. We work together as a team of over 1,600 expert members of staff to make a difference for our patients and their families.

Our latest CQC Report was published in February 2019 and saw us rated as ‘Good’ overall and ‘Outstanding’ for care.

Who we’re looking for

We are looking for an Administrative Assistant/Receptionist to assist with scheduling of admissions to hospital and out-patient appointments as well as covering the out-patient reception area.

Deal with patients face to face and by telephone in a professional and welcoming manner.

Record details of patients arriving at Outpatient Reception and make return appointments according to clinical requirements or add to the waiting list

Using the Hospital computer (Patient Administration System) and other NHS systems.

Prepare all necessary paperwork for out-patient clinics and liaise with ward clerk for elective/planned admissions,

Setting up of new clinics, cancelling or reducing clinics or adjustment time slots.

Send appropriate paperwork to patients relating to appointments and admissions.

Reschedule appointments as and when necessary and escalate any concerns if capacity is not available to Consultant, Assistant Performance Manager, Business Coordinator or Service Manager.

Arrange booking of transport when appropriate

Answer routine telephone enquiries from patients and other members of staff.

Contact patients by telephone to book or confirm appointments/admissions.

Our aim is to aspire to deliver world class patient care, and we want talented, dedicated and passionate people to help us achieve this.

Our continued success is accomplished through the skills and expertise of our staff, which is underpinned by our values: Friendly, Caring, Excellence, Professional and Respect. If your values align to ours, and you would like to join us in aspiring to deliver world class patient care, we would love to hear from you.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.

Whether you're starting out in your career, or have a wealth of experience - we’re always looking to recruit outstanding individuals in a range of clinical areas, as well as support and administrative roles.

We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to state-of-the-art facilities and outstanding professional development opportunities.

RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.

Shropshire is also one of the most attractive parts of the country, with a rich historic culture and excellent transport links. The hospital is located on a site outside Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.

Tasks within the Department will vary but will include some or all of the following:
1) Deal with patients face to face and by telephone in a sympathetic and welcoming manner and encouraging completion of patient comments cards.

2) Record details of patients arriving at Reception in Orthotics and make return appointments according to clinical requirements.

3) Using the Hospital computer (Patient Administration System) and other NHS systems including Oracle, EPR, Orthotics Database and Outlook.

i) Record and amend details of patients accurately on PAS

ii) Book outpatient appointments and generate confirmation letters

iii) Cancel and reschedule clinic appointments as requested by patients or clinical staff.

4) Prepare all necessary paperwork for outpatient clinics.

5) Send appropriate paperwork to patients relating to appointments.

6) Answer routine telephone enquiries from patients and other members of staff.

7) Contact patients by telephone to book or confirm appointments.

8) Maintain confidentiality at all times.

9) Report problems to appropriate supervisor.

10) Ensure that medical case notes are kept in good order and up to date.

11) Pull medical casenotes from casenote library and file casenotes into the library accurately.

12) Copy and distribute paperwork as necessary to support the functioning of the department.

Confident in working with Microsoft Excel, Outlook and Word. You will need to be flexible, adaptable, motivated, enthusiastic, with sound team working traits.