Receptionist

1 week ago

Oswestry, United Kingdom The Caxton Surgery Full time

**Job Title**: Receptionist Responsible to: Office Manager Purpose of job: To provide administrative support to clinicians in a primary care setting To ensure effective communication between Patients, Doctors and other Professional Staff To assist in maintaining an accurate and effective clinical database To protect patient confidentiality in accordance with statutory regulations and surgery policies and procedures Main duties/Key tasks: Answer the telephone and make calls as required in a polite and efficient manner, taking messages and taking necessary action as directed by practice procedures. Respond to all queries and requests for assistance from Patients and visitors, or refer to appropriate person. Organise routine and emergency schedule of appointments, home visits, telephone calls and liaison with other agencies. Gather information relevant to the request and direct to the appropriate team member.
Sort and distribute internal and external paper and electronic mail to GP consulting rooms. Maintaining financial system for receipt of payments for private certificates, reports etc. General office duties including use of photocopier, shredder, scanner and fax machines Maintain electronic filing systems by scanning and coding patient data including new registrations and patient deaths. Ensure effectiveness of appointment system and monitoring flow of patients in the surgery.
Signpost patients to the relevant clinician or service. Participate in clinical audit process, initiating and acting upon patient searches. Participate in a staff rota for preparation of refreshments for staff and GPs Shop for surgery provisions as required Participate in a programme of appraisal and training Comply with all Practice policies paying particular attention to health and safety regulations

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