Head of Change

Job Type:
Permanent

Build a brilliant future with Hiscox

Position: Head of Change - Group Functions

Reporting to: Group Operations & Change Director

Location: London / Hybrid working

The Role

Change will play a critical role in enabling Hiscox to achieve its market leadership position and future strategic ambitions. With an ever-increasing pace and rapidly evolving customer needs, Hiscox needs to ensure that its change portfolio provides a source of competitive advantage and supports the business in achieving its market goals, whilst being delivered in an effective and efficient manner.

As a result, a new Head of Change for Group Functions is required to drive forward successful change delivery across all Group Functions (Group Finance, Group Underwriting, Group HR, Group Risk & Compliance, Group Chief Operations & Technology Officer, except Group IT). In total this equates to a ~$15-20m change portfolio p.a.

You will have direct line management of all change delivery resources (either permanent or third party) that sit within the Group functions to ensure the core objectives of all approved change initiatives are delivered.

Key Responsibilities
- Manage the entire Group Function change portfolio (except Group IT) to ensure change initiatives are well-defined, resourced appropriately and delivered within scope, budget and timeline
- Work with Group Function Executives and their senior team members to identify, define and prioritise annual change initiatives that support long term functional strategy and priorities
- Develop compelling business cases with clear objectives and key results outlined for each that are signed up to and owned by respective function owners
- Provide strategic direction and change management expertise, plus challenge where required, to ensure the successful execution of all initiatives within the portfolio
- Ensure rigorous and regular reporting in place for change initiatives, these adhere to enterprise wide standards / requirements (defined by EPM), and enable monitoring to measure success / impact of efforts
- Consider and evaluate change initiative risks and establish mitigation plans to ensure successful project outcomes, working closely with Group Function Executive to manage closely
- Manage a team of project managers, change specialists, and other change professionals, providing guidance, coaching and direction and developing talent within the team
- Manage the balance of in-year and future change needs (next 3+ years) to ensure the team is right-sized, appropriate skillsets and cost effective
- Extensive experience in overseeing / delivering large-scale change portfolios and transformation initiatives
- Strong understanding of change management principles, methodologies and best practices
- Proven track record of successfully delivering the agreed business outcomes from complex change programs, achieving these on time and within budget
- Exceptional ability to adapt strategic thinking and execution to the unique landscapes of each function
- Outstanding communication and interpersonal skills, ability to influence range of senior stakeholders
- Demonstrated success in building & leading high-performing, adaptable teams to deliver change priorities
- Experience operating in an international matrix environment and a grasp of financial services is required
- Familiarity with the insurance or financial services industry is a plus

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

Diversity and Hybrid working

At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.

We have also learned over the past few years that working life doesn’t always have to be in the office, and now it is safe to do so we have introduced hybrid working to encourage a healthy work life balance.

This hybrid working model is s