Housekeeping Supervisor

**JOB DESCRIPTION**

**JOB TITLE: Facilities Supervisor (Housekeeping, Catering)**

**Post 1 - Facilities Supervisor - Housekeeping**

**Post 2 - Facilities Supervisor - Catering**

**BAND: 3**

**HOURS: 35 HOURS PER WEEK**

**Additional working pattern details: Flexible hours across 7 day housekeeping service including alternative weekends service hours from 08:00 am up until 20:00 hrs working 5 days out of 7**

**DEPARTMENT: Facilities and Estates**

**LOCATION: As per covering letter, the post holder will be required to travel as necessary to suit the needs of the Directorate and the Trust**

**REPORTS TO: Assistant Facilities Manager**

**ACCOUNTABLE TO: Associate Director of Facilities and Estates (Soft FM)**

**RESPONSIBLE FOR: Hotel Services Staff (Catering, Housekeeping, Community teams)**

**WORKING RELATIONSHIPS**

**INTERNAL: Facilities and Estates Colleagues, Clinical and Corporate**
**Colleagues**

**EXTERNAL: Contractors, Suppliers, Visitors, Service Users**

**JOB PURPOSE** _._

The Facilities Supervisors will be responsible for ensuring the highest level of service on wards,
Departments and Health Centre’s, which includes Catering, Housekeeping, Portering and Laundry services.
Ensure our premises are prepared for service users at any time through leading your team. The role includes monitoring cleaning and catering standards in maintaining a clean, safe and hygienic client environment in line with National Standards, ensuring our service users receive care in an environment that is clean, safe and welcoming at any time.

The post holder will be expected to work as part of the wider Hotel Services team, providing an integrated and flexible service, and as such may sometimes be required to undertake duties within other areas of the
Hotel Services Department should the needs of the service demand it. This will include providing supervisory support and advice to teams within other disciplines should the need arise.

**ORGANISATIONAL STRUCTURE**

Assistant Facilities Manager

Facilities Supervisor

Facilities Staff

**KEY RESPONSIBILITIES**

**Main Duties and Responsibilities**:
The Facilities Supervisor will be required to:

- Visit all allocated areas and staff regularly and at unspecified times
- Control the quality of work produced, ensuring that it is to the required National Standard
- Order, monitor and issue materials and stock items
- Carry out/organise periodic/one-off duties such as deep cleans, monitoring of stock
- Assisting managers with recruitment, training, scheduling and other administrative tasks
- Deal with any duties that may arise in an emergency or in times of staff shortage
- Support and deputise for other Facilities Supervisors within the facilities team across all Hotel Services disciplines
- Ensure a full understanding and appreciation of all Facilities, disciplines, working practices and procedures
- Provide information and guidance to other Facilities supervisors working in other disciplines of Hotel

Services to ensure a consistent service is provided
- Attend and hold regular team meetings as required by the Directorate
- Ensure that a comfortable and safe service user/client environment is provided at all times
- Ensure that staff are using the correct materials and equipment for the tasks they are undertaking
- Address any shortfalls and bring to the attention of appropriate person/department
- Participate in the Risk Assessment process ensuring that all potential risk hazards in the workplace are communicated to the management team
- Ensure that staff provide services to the agreed standard and deal with any shortfalls immediately through feedback and training
- Stores requisitioner for facilities services, e.g. linen, non-stock items and stock items.
- Monitor and order materials and equipment in a cost effective manner and maintain adequate and agreed levels of stock
- Maintain security of stock
- Responsible and maintenance for the safe use of expensive equipment/machinery
- Where applicable, be responsible for the issue and safe keeping of keys to all premises. Assist with the opening/securing of premises in the absence of the caretaking staff
- Offer any suggestions for the improvement of the service
- Respond to any one-off requests that may be required
- Ensure that all relevant records are maintained and produced
- The post holder is expected to have a clear understanding and share the Mission, Values and

Behaviours of the Trust which defines our culture. All staff are required to promote and adhere to these.
- Responsible for promoting a positive work culture.
- Responsible for maintaining own core competences and CPD register along with supporting department wide training and development needs.

**Post 1 - Housekeeping**:

- Monitor all staff on a regular basis in the work environment to ensure correct methods and procedures are used in the provision of the whole service
- Ensure that specialised cleaning work is carried out to the agreed standard. R