Call Advisor

4 days ago


North Shields, United Kingdom GLM Business Support Ltd Full time

Do you want to work for an award winning organisation in North Shields that is growing year on year? Do you want to work within a great team of call advisors helping customers arrange their car insurance? We are now recruiting for a new team to join in late January early February. Benefits: 25 days annual leave rising to 28 through service plus bank holidays. Free onsite parking, cycle to work scheme, company pension and more. Salary starting at £18,500 rising to £19,000 per annum after probationary period. Main duties will include: - Effectively managing inbound and outbound telephone calls from clients and prospective clients. - Creates success by providing an outstanding level of customer service. - Arranging of new policies and dealing with mid term adjustments to the policies. - Treat customers fairly and demonstrates the required business culture and approach. - Any other duties reasonably requested. The Person: - Ability to "take ownership" of possible problem issues before they escalate. - Ability to work under pressure when required to react to workloads - Ability to work with minimum supervision. - Ideally from a back ground in a regulated company (Banking, Legal or Insurance) however not essential. - Stable work history to date - Ability to work supportively and jointly with colleagues taking the lead when necessary - IT literate to facilitate efficient production of client documentation and fielding of queries. Working hours Monday to Friday, shifts 9am-5pm and 11am-7pm with every 1 in 3 Saturday mornings paid at overtime rates. Based in North Shields, excellent public transport links and walking distance from the metro station.



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