Call Centre Assistant

1 week ago

North Somerset, United Kingdom Specsavers Full time

**Call Centre Advisor**

**Specsavers Weston-Super-Mare, Somerset**

**Full time - 39 hours (to include weekend working)**

**Salary: Up to £11.64 ph**

**Benefits**:

- **Quarterly attendance bonus**:

- **Discounted hearing and eyecare benefits**:

- **WeCare employee support services**

**Training provided**

At Specsavers, our Call Centre Advisors are essential in shaping the beginning of our Customer’s journey.

We’re looking for someone with experience in customer service with strong communication skills, who is good with people, has an organised approach & a willingness to help - a friendly and professional approach is essential. You will also need to be confident working in a fast paced environment, as this position is a very busy role with the call centre looking after 6 of our Specsavers stores.

As part of our team, you’ll make sure every patient receives a great experience from the get go, creating a positive impression at every opportunity.
- Answering all telephone calls in a prompt, clear and friendly manner
- Transferring calls efficiently
- Responding to customer enquiries
- Ensuring customer details are captured accurately when booking appointments

Join our team and you’ll discover why at Specsavers, we pride ourselves on providing the foundation for exciting, long-term careers. We’ll continue to develop and expand your knowledge of Optics to enable you to support with all customer enquiries, ensuring the highest levels of customer care are maintained.

**INDR**

**Job Types**: Full-time, Permanent

Pay: Up to £11.64 per hour

Expected hours: 39 per week

**Benefits**:

- Health & wellbeing programme

Schedule:

- Day shift
- Weekend availability

Ability to commute/relocate:

- BS231HS: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 1 year (required)
- call centre: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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