Call Centre Supervisor
3 days ago
**Call Centre Supervisor - South Shields - £26k + benefits**
Our client is a well-established company based in South Shields, due to continued growth and expansion they are now looking to recruit a Call Centre Supervisor. Working within an inbound Contact Centre in South Shields you will be responsible for the day-to-day running of the Contact Centre, including leading, motivating, developing, and supervising a small department of Inbound Sales Advisors.
**Duties and Responsibilities**:
- Compiling management information weekly and monthly reports
- Completing HR tasks on our online platform
- Conducting 1-2-1 conversations with team members
- Reviewing the standard of call qualities
- Providing feedback where required to ensure performance and sales targets are met
- Identify, analysis and escalate trends affecting sales performance and customer experience
- Provide training to members of the team to ensure customer experience is world class
- Manage staffing levels ensuring correct coverage for media and call back procedure to maximise sales ensuring operational efficiency
- Recording of daily performance statistics for sales and KPI’s for all advisors
- Drive the performance in the team by managing and developing incentives
- Managing change programmes and projects which impact the Contact Centre
- Liaise with other departments in the business when required
- Maintain industry knowledge and identifying areas of improvement encouraging best practice
Keywords - call centre, call centre manager, call centre supervisor, inbound calls, sales advisors, inbound sales advisors, team manager, team supervisor, contact centre, contact centre supervisor, contact centre manager, supervisor, manager, CRM, CRM Systems, team leader, management, HR, 1-2-1, team members, customer care, customer service, training, South Shields
**Job Types**: Full-time, Permanent
**Salary**: £26,000.00 per year
**Benefits**:
- Company pension
- Life insurance
- On-site parking
Schedule:
- 8 hour shift
- Day shift
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