Call Centre Agent

5 days ago

South Marston Industrial Estate, United Kingdom 360 Resourcing Solutions Full time

**Call Centre Agent - Swindon**

This is an exciting opportunity available for a **Call Centre Agent **to join ourteam in Swindon. Joining us on a full time, permanent basis working 40 hours per week Monday - Friday, you will receive a competitive salary of £21,012. You willbe specialising in the retail of quality home furnishings at affordable prices. Every employee is committed to offering the absolute best service, and our aim is to help every customer find the perfect furniture for their home. Our growth is thanks to ourcommitment to a unique way of furniture retailing. In modern life, we all expect quality products, fantastic prices, and customer service that’s second to none.

**About the role**:
As a **Call Centre Agent** you will be handling general enquires and complaints via incoming calls and finding a resolution to customer issues as well as a level of solution-selling.

**What's in it for you?**
- Generous staff discount
- Competitive holidays plus an extra day for your birthday and 8 days bank holiday
- Contributory pension scheme
- Supportive team culture
- Online health portal
- Employee Assistance Programme
- Membership to Hapi Benefits, a rewards site providing a wide range of discounts and offers
- Great working environment
- Training, development, and ongoing support
- Great opportunities for quick progression through internal career paths

**Key responsibilities of our Call Centre Agent**:

- Dealing with high volumes of calls from customers, helping them find a suitable resolution
- Advising customers on care of their Oak Furnitureland products
- Finding and agreeing appropriate solutions for customer complaints
- Ensuring that all policies and procedures are adhered to when dealing with customers
- Maintaining departmental and personal SLA's and KPI's in line with company expectations
- Ensuring all communications, both written and verbal, are of a high standard and in line with company guidelines
- Where appropriate, seeking advice and guidance from line management where cases are out of the ordinary

**What we are looking for in our Call Centre Agent**:

- We all open to all backgrounds including: Call Centres, Retail, Hospitality, Admin/Office and Warehouse
- Experience of working in a fast-paced environment
- Strong ability to actively listen and identify windows of opportunity to sell/upsell
- Someone with great communication skills

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