Customer Services Administrator

3 days ago


Witham, United Kingdom Pursuit Resources Group Full time

**Customer Services Administrator**

**Witham**

**up to £24,000 Per Annum**

**Permanent**

**Key Responsibilities**
- Proactive response to answering the telephone within 3 rings. Enthusiastic attitude to deal with and resolve customers queries or issues within a timely manner.
- Proactively chase customers to resolve queries if they have not come back with a response. Ensure all verbal correspondence is confirmed in writing and the system is updated with correct information.
- Fast track priority orders and liaise with production to confirm any agreed dates
- Match up delivery notes to customers paperwork and invoice daily. Investigate and find any missing delivery notes.
- Routinely speak to key account and regular customers to grow a productive working relationship with them.

**Background & Skill**:

- Excellent communication and listening skills
- Competent with Microsoft packages
- Organised and able to prioritise workload
- Passionate about providing great customer service,
- Adaptable to changing situations with efficient problem solving skills.
- Enthusiasm to work effectively as part of a team and be a positive influence to other colleagues.



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