Customer Service/sales Administrator

1 day ago

Witham, United Kingdom SVC Solutions Full time

**Salary**:£23,000 to £25,000 (dependent on experience)
- **Location**: Braintree, Essex
- **Work Schedule**: Monday to Friday
- **Contract**: Permanent

**CUSTOMER SERVICE/SALES ADMINISTRATOR**

**COMPANY BACKGROUND**:
**REQUIREMENTS**:
You will be the first point of contact for all incoming product enquires and customer/supplier support enquiries for our customers.

Answering incoming calls, you will deal with all enquiries in a timely and polite manner providing a first-class customer service to both internal and external customers.

You will be responsible for proactive telesales, efficiently handling incoming orders and overseeing the entire order process through to delivery, to ensure customer satisfaction. In addition, you will provide administrative support to the sales team and other colleagues as and when required.
- Develop relationships with customers to maximise satisfaction levels and manage expectations.
- Utilise and maintain the Customer Relationship Management system for customer knowledge and management review.
- Actively promote and sell our products to customers when the opportunity arises.
- Liaise with couriers and despatch to ensure we deliver orders accurately and in a timely manner.
- Effectively communicate with relevant departments to ensure an efficient & effective customer experience.
- Deal with customer complaints professionally and efficiently.
- Maintain the Sales Office filing system to a high standard.
- Attend any necessary training programmes identified by the company.

If you are an experienced Customer Service/Sales Administrator with excellent communication skills and an eagerness to learn and develop then get in touch. To succeed in this role, you will need;
- Proactive telesales skills
- Previous experience working within a fast-paced Customer Service/Sales environment (preferably within manufacturing)
- Experience working with letters of credit and export documentation would be advantageous.
- Excellent communication and interpersonal skills
- Excellent Computer literacy (Outlook, Excel, Teams & SAP)
- Team player but also able to work on their own initiative
- Ability to multi-task and work under pressure

INDHIGH

**Job Types**: Full-time, Permanent

**Salary**: £23,000.00-£25,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Bishop's Stortford: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service/sales: 1 year (required)
- administration: 1 year (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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